JCPenney Catalog Customer Service Issues

I have been experiencing difficulties with signing in and placing orders for the past two weeks. Initially, I tried to order online but couldn't log in and ended up being locked out after attempting to reset my password several times. Despite contacting a representative who placed my order, the underlying issue persisted. Subsequent follow-ups and promises to escalate to the IT department did not lead to a resolution. When speaking to different representatives, I was given varying timelines for a fix, with the latest explanation attributing delays to back-to-school season, which left me puzzled. The supervisor I spoke to last night couldn't provide a definite timeline for the solution. Despite my frustration, I managed to place an order over the phone. I remain hopeful that this issue will be resolved promptly. - M. Salas

Today, I shopped online through the phone app and had almost $[redacted] worth of merchandise in my cart after signing in. I noticed that the prices in the ads were lower than what appeared in my order, causing confusion. As I proceeded to checkout, I expected to see information about discounts, shipping, and payment methods, but instead, my order was finalized abruptly with no summary provided. When I called the customer service number provided, I encountered multiple ads before being given a new number to call. Due to technical issues, I struggled to get the new number due to disconnections and unresponsiveness. This frustrating experience, coupled with the price disparities and poor customer service, has left me feeling disappointed and annoyed. My attempts to order online have often been riddled with similar issues, pushing me to call in my orders instead. Today's incident has solidified my decision to avoid using this app in the future.

On July 26, [redacted], I attempted to purchase item #[redacted] in Khaki, Queen size. The system prompted me for a login code which I wasn't certain I had. After selecting that I forgot it, they emailed me instructions to reset it, but I had to wait 24 hours to use it. I contacted customer service and after a long wait, I provided the order details to a representative. I was transferred multiple times for payment, experienced disconnections, had to repeat the process, and eventually, the payment details were missing from my cart. Frustrated, I decided to postpone the purchase until the next day, only to miss out on a special discount. My past order was also incomplete. Dealing with your store has become challenging during COVID-19, making it hard to place orders or reach out for assistance. Despite the attractive sales, I have been struggling to successfully complete a transaction.

I placed an order for 2 pairs of little girl tights on November 21st. One was available at the Mesquite, Texas store while the other was to be shipped. I received an email confirming the availability of the store pick-up pair, but the email lacks the option to print for proof of purchase. Despite contacting customer service for a new email with print access, I have yet to receive it. They advised me to contact the store directly, but they have been unresponsive. The service I received from a store representative yesterday was discourteous, claiming nothing could be done. I simply wish to collect my tights without further complications. A suggestion for improvement would be to allow customers to print the necessary documentation directly from the confirmation emails.

I have encountered repeated issues when attempting to place online orders, despite trying eight times in the past month. Upon contacting customer service, I have been unsuccessful in resolving the problem and have been directed between the credit center and JCP multiple times. I have a $35 discount coupon expiring tomorrow that I hoped to use for purchasing Valentine's Day dresses and accessories for my granddaughters in South Dakota. Additionally, I ordered women's underwear under a promotion and have not yet received the items nor received a response to my feedback submitted through surveys. As a long-time JCP customer, I am feeling frustrated. Kindly assist me in ensuring the timely delivery of the Valentine's Day items to my granddaughters with the coupon discount I intended to use.