How Do I Return a Purchase with Fossil?

If you purchased something from Fossil that hasn't worked out for you like you hoped, you may be wondering how to return your purchase and get a refund. This article will teach you how.

Fossil's Return and Refund Policy

Fossil is known for its fairly lenient return and refund policy. In general, you can return anything you purchased at Fossil for any reason and expect to receive a refund, as long as you make the return within 90 days of the purchase. However, all engraved items, embossed items, and custom timepieces are not eligible for refunds. If your order is eligible for a refund, you will not have to pay the shipping for the return. However, the shipping charges for the original purchase will not be refunded.

Returning a Purchase to Fossil by FedEx

To return your Fossil purchase, follow these instructions:

1. Go to Fossil's website.
2. Click on the Sign In button in the upper right corner.
3. Sign into your account.
4. Go to this page if you are in the US or this one if you are in Canada.
5. Enter the order number in the text field provided.
6. Enter the email address in the text field provided.
7. Enter the billing postal or ZIP code in the appropriate text field.
8. Click on Return This Item.
9. Select a reason for the return.
10. Download the return shipping label.
11. Print out the return shipping label.
12. Locate the return details page on the item's original package.
13. Fill out the page.
14. Pack the item you are returning together with the return details page.
15. Attach the return shipping label to the package.
16. Take the package to a FedEx location and ship it. With the label, you will not need to pay for the shipping.

Once Fossil receives your return, it will process it and issue a refund in the same form you used to make the purchase. You will receive your refund within 14 days of Fossil receiving your return.

Returning a Purchase to a Fossil Store

You can also return your purchase to a Fossil store, unless you made your payment with Paypal. Items purchased with Paypal must be returned by mail. To make the return, follow these instructions:

1. Go to the Fossil Store Locator page.
2. Enter your address in the address text field.
3. Select your country.
4. Select the number of miles or kilometers you are willing to travel.
5. Click on the Find Store button.
6. Take the item and your phone to the Fossil store location you found.
7. Pull up your order confirmation email on your phone. Take the item and the email to a sales associate and they will help you with your return.

Contacting Fossil

If you need any help, you can contact a Fossil customer service representative by phone or help forum.