Can I return an engraved item?
Asked a year ago
Unfortunately, Fossil does not accept returns or exchanges for engraved items. Engraving is a personalized service that renders the product unique and customized specifically for the customer. The engraved items cannot be resold or repurposed, and hence, cannot be returned. It is advised to double-check all personalized information before placing an order, ensuring the accuracy of the engraving details. Fossil goes to great lengths to ensure customer satisfaction, and if there is an issue with the order, they recommend reaching out to their customer service for assistance. However, due to the nature of engraving, returns or exchanges cannot be accommodated for these items.
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