Fossil, Inc. has specific policies regarding returns, particularly for personalized items such as those that have been engraved. Generally, items that have been customized, including engraved products, are often considered final sales and may not be eligible for return or exchange. This policy is quite common among retailers offering personalized services, as such items are tailored specifically to individual customer preferences.
However, if you believe that there was an issue with your engraving, such as a mistake made by the company, there might be exceptions to the standard policy. It is advisable to check the current return policy on the official Fossil website. This policy will provide the most accurate and up-to-date information regarding returns, exchanges, and exceptions for engraved items. There you will also find any necessary contact information should you need further assistance regarding your specific situation.