Fossil, Inc. Customer Service

Phone Number & Contact Info

Fossil, Inc.'s Best Phone Number

Toll-free·Calls Customer Service·Most popular Fossil, Inc. number

How do I talk to a live human at Fossil, Inc.?

A:Calling this Fossil, Inc. number should go right to a real human being

Does Fossil, Inc. offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Friday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Fossil, Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Fossil, Inc. number should go right to a real human being
Below are some clips we've found from Fossil, Inc.'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Fossil. This call may be monitored or recorded for quality assurance purposes. To chat directly with our digital assistant, get help with frequently asked questions, or find out more about our privacy practices, visit w w w dot fossil dot com. That's w w w dot fossil dot com. If you would still like to speak to one of our representatives, please stay on the line. For help placing an order or questions about an existing order, press two. For retail partners, press three."
Excerpt from a call with Fossil, Inc.
Saturday, June 29, 2024 3:11 PM
In fact, much of this information on this page is superfluous because this Fossil, Inc. phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Fossil, Inc. operates the call center for this 800-449-3056 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 100 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fossil, Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fossil, Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Fossil, Inc. is Tuesday. The most busy day to call is Friday, which averages 175% more phone calls by comparison. Again, this is based on a sample of 100 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Fossil, Inc.

In summation, the best day to call Fossil, Inc. is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Fossil, Inc. staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Fossil, Inc.

If you have time to do a bit of reading before you call Fossil, Inc., we recommend you read over some of our problem-specific articles.

What is Fossil's return policy?

Fossil's return policy allows customers to return any unused and undamaged items within 90 days from the date of purchase for a full refund or exchange. The returned product must be in its original packaging, accompanied by the receipt or proof of purchase. If the item was purchased online, customers have the option to return it either through mail or by visiting any Fossil retail store. However, engraved or personalized items are non-refundable unless they are found to be defective. Additionally, Fossil provides a two-year warranty on all its products to cover manufacturing defects. Customers are encouraged to contact Fossil's customer service for further assistance or information regarding the return process.

How Do I Return a Purchase with Fossil?

If you bought something from Fossil and wish to return it, you can receive a refund as long as you make the return within 90 days of the purchase. Custom, embossed, and engraved items are not eligible for refunds, however. You can make the refund by taking the item to a Fossil store, unless you made the purchase using Paypal, or you can ship it back to Fossil using FedEx.

Can I return an online purchase to a Fossil store?

Yes, online purchases from Fossil can be returned to a Fossil store. Fossil offers a hassle-free return policy to ensure customer satisfaction. If you are unhappy with your online purchase, you have the option to return it to any Fossil store within a specified timeframe. Please ensure that the item is in its original condition with all tags and packaging intact. It is recommended to bring the order confirmation email or packing slip as proof of purchase for a smooth return process. Alternatively, you can also choose to return the item by mail if that is more convenient for you. Fossil strives to make the return process as convenient and easy as possible for its customers.

Top Fossil, Inc. customer service problems

Click the link above to get answers to just about any Fossil, Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Fossil, Inc., and their purpose. Are any of these similar to the reason you are trying to call?
Ordering new watch strap: "I need a new strap for my watch."
- From a call lasting 2m 21s , May 13, 2024 1:41 PM
Completing interrupted order: "I'm calling back to finish the order we were almost done with before we got cut off."
- From a call lasting 9m 27s , Jan 7, 2024 5:42 PM
Trying to order watch: "I'm calling about a watch that must be out because you cannot add it to your bag."
- From a call lasting 15m 31s , Jan 7, 2024 5:12 PM

More Fossil, Inc. Customer Service Contacts

There are of course other ways to contact Fossil, Inc. customer service besides the phone. Below we list the best ones, by medium.

Fossil, Inc. Customer Help Desk / Web Support

fossil.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Fossil, Inc. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Fossil, Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fossil, Inc. agent. This phone number is Fossil, Inc.'s best phone number because 48 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-449-3056 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Fossil, Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Fossil, Inc. has 1 phone number. It's not always clear what is the best way to talk to Fossil, Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Fossil, Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Fossil, Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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