Fossil, Inc. Customer Service Issues

I visited the Memorial City mall store and approached a female staff member about a watch band, showing her my watch. She mentioned my watch was too old for their services and walked away. I then had to repeatedly ask for assistance as the staff were laughing and not helping. I had to insist on getting information about watches until I was left speaking to myself. Despite owning multiple Fossil watches, I have never experienced such poor treatment. I spoke with a person named Mary over the phone about the incident, but she also seemed disinterested. I provided my phone number, but I doubt anyone will follow up based on the lack of concern shown.

I recently sent in my watch purchased in February due to missing screws and needing a battery replacement. The repair quote I received was $[redacted], which I find excessive as it includes a full case change and claims nothing is covered under warranty. I appreciate the willingness to pay for repairs, but this amount seems too high. When I phoned to discuss, the representative was pleasant but lacked knowledge on the matter. I have declined the quote, referenced as # RP657939US. As a loyal customer with multiple watches from your company, I am disappointed with the repair and warranty services provided. Expecting better service, Sheila P.