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FTD.com Customer FAQ

Top Answers & How-to Guides

What is FTD.com's Phone Number?

The question we are asked most often is about how to talk to FTD.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about FTD.com customer service, get an answer now.

Recent FTD.com Customer Questions

how do i get a refund if flowers not delivered?

If your flowers were not delivered, you may be eligible for a refund. Typically, you should check the refund policy on the website. Gather any necessary information such as your order number and details about the delivery issue. Follow the steps provided for requesting a refund, which usually involves submitting a form or contacting customer service. Be sure to do this in a timely manner to facilitate the process.
Asked May 9, 2025 11:14 PM

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Payment and Orders

What payment methods do you accept?

FTD.com accepts various payment options, such as major credit cards like Visa and MasterCard, as well as PayPal. However,...

Can I track my order?

FTD.com offers tracking services for orders, allowing customers to monitor their deliveries through a tracking number received...

What is your return policy?

FTD.com has a customer-friendly return policy that offers satisfaction guarantees on floral arrangements and gifts, allowing...

Can I cancel my order?

The ability to cancel an order with FTD.com varies based on the order's status. Customers are generally encouraged to act...

How can I change my order after it has been placed?

Changing an order with FTD.com depends on its processing stage. If not yet processed, modifications like the delivery date or...

Delivery Information

How long does delivery take?

The delivery timeframe for FTD.com varies based on product type, delivery method, and destination. Many items can arrive the...

Do you offer same-day delivery?

FTD.com features a selection of gifts and floral arrangements available for same-day delivery. This service is beneficial for...

Do you deliver internationally?

FTD.com mainly focuses on U.S. deliveries but does offer international delivery to select countries via partnerships. Delivery...

What is the cost of delivery?

Delivery costs at FTD.com can differ based on product type, delivery location, and shipping method. Standard charges usually...

What is your policy on refunds for late deliveries?

FTD.com is customer-friendly regarding late deliveries and encourages reviewing their refund and exchange policies. Customers...

Customer Support

What if my flowers arrive damaged?

If flowers arrive damaged from FTD.com, it is important to inspect the package immediately and document any issues with photos....

Are there any discounts or promotions available?

FTD.com regularly provides various discounts and promotions, including seasonal sales and specific occasion deals. To discover...

Product Customization

Can I customize my flower arrangement?

Yes, customers can personalize flower arrangements by choosing specific flowers, colors, and styles on FTD.com. Each product...

What types of gifts can I order beyond flowers?

FTD.com provides a wide variety of gifts apart from flowers, including gourmet food baskets, houseplants, personalized items,...

Are there options for same-day delivery for gifts other than flowers?

FTD.com provides choices for same-day delivery that include not just flowers, but also gourmet treats, plants, and other...

Can I send messages or notes with my order?

FTD.com allows customers to include personalized messages or notes with their orders. During checkout, you can often add a...
We look to the FTD.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
FTD.com issues reported to GetHuman
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