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FTD.com Customer Service

Phone Number & Contact Info

FTD.com's Best Phone Number

800-736-3383
Toll-free·Calls Customer Service·Most popular FTD.com number
Q:

How do I talk to a live human at FTD.com?

A:Press 2.
Q:

Does FTD.com offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this FTD.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2.
Here is how our research team describes the way the FTD.com phone system greets you: To place a new order, press 1. For help with a previous order, press 2. If you are one of our florists, press 3.
Below are some clips we've found from FTD.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Hi, Emily. Welcome back to FTD. Let's get you taken care of. Tell me, what is the reason for your call?"
Excerpt from a call with FTD.com
Tuesday, June 4, 2024 3:23 PM

The first phone menu

"Welcome to FTD. Let's get you taken care of. Tell me, what is the reason for your call? Could you be a little more specific? Okay. I'll connect you with a representative who'll be able to help you. Your call may be monitored and recorded for quality and training purposes. Thank you for calling FTD. For fast and easy online ordering, visit us at f t d dot com.
To place a new order, press one.
For help with an existing order, press two.
If you're one of our valued member florists, press three."
Excerpt from a call with FTD.com
Wednesday, February 7, 2024 9:16 PM

What are the hours and when should I call?

FTD.com operates the call center for this 800-736-3383 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 653 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FTD.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FTD.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call FTD.com is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 653 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call FTD.com

In summation, the best day to call FTD.com is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that FTD.com staffs the call center well on Wednesday.

Why Customers Call FTD.com

Below is a sample of recent calls to FTD.com, and their purpose. Are any of these similar to the reason you are trying to call?
Undelivered flower order: "Hi. I placed a delivery for flowers, and they were not delivered."
- From a call lasting 11m 8s , Apr 5, 2024 10:14 PM
Ordering flowers for birthday: "I want to put an eighty five dollar bouquet birthday bouquet for my daughter."
- From a call lasting 8m 4s , Feb 7, 2024 9:16 PM

More FTD.com Customer Service Contacts

There are of course other ways to contact FTD.com customer service besides the phone. Below we list the best ones, by medium.

FTD.com Customer Email Addresses

custserv@ftd.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and FTD.com will reply our your email.

FTD.com Customer Help Desk / Web Support

ftd.com - Customer Service
Online customer service support
As a last, sometimes only, resort- FTD.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is FTD.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FTD.com agent. This phone number is FTD.com's best phone number because 3,918 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-736-3383 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call FTD.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, FTD.com has 1 phone number. It's not always clear what is the best way to talk to FTD.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for FTD.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like FTD.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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