Zillow Phone Number

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206-470-7000
Customer service
Current Wait: 10 mins (6m avg)
Hours: Mon-Fri 9am-5pm EST; best time to call: 9:05am
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Reasons customers like you called recently

It is not showing the correct location of my house I need to change to the correct loca...
I’ve been trying to list my home on Zillow FSBO it’s been since Tuesday ****. I’m not s...
I’ve submitted app for a condo and my background hasn’t come back it keeps saying it’s...
We are selling our home to Zillow. Our ** days are up on November **, ****. **We have n...
Rental property in Collegeville, pa ****.** month no address given. My family needs thi...
I am in a process updating the street view picture. It asks me to prove my ownership. I...
Do you control Sign post homes? If you do please contact me they have taken one of my h...
I want someone to call me! *Cathy Smolinski ***-***-****
I try to list my home several times on zillow address *** frost street Albany GA, I rec...
Zill location tagged wrong. The location tag for my listing was already in the location...
My listing @ ***** Englewood Rd sunrise Beach mo was already location tagged in the wro...
I published a listing **** Boston road but it is not updating the description it is pos...
Please stop the property misinformation. It discredits your services. Most of your da...
My Texas RE license (******) is tied to another person Your help in correcting this iss...
My listings continue getting declined. I've requested support countless times and don't...
See more recent reasons for calling

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Our Editor's Notes on Zillow's Phone-Based Customer Care

Zillow is a major online real estate marketplace. It is used by real estate professionals, homeowners, landlords, home buyers and people looking to rent. As one of the oldest and most respected platforms of its type, it is not surprising that Zillow gets a lot of requests for customer service each and every day.

Why Do People Call Zillow Customer Support?

People call Zillow customer support for a range of reasons, including:

  • Setting up, changing, and canceling accounts
  • Technical support and troubleshooting
  • Reporting fraud and inappropriate content
  • Billing issues
  • Getting help with creating listings that conform to legal requirements.

Best Practices for Calling Zillow Customer Service

There are several things that you can do to help ensure that your call to Zillow customer service is handled quickly and professionally:

Have relevant documentation handy, which may include screenshots, order confirmation emails, billing statements and communications between you and Zillow regarding your current issue.

Pay attention to the menu choices when you call Zillow. There are different options for real estate professionals and home buyers/renters. Select the appropriate menu item to ensure that your call is directed appropriately.

If you get voicemail, leave the information that is requested. Speak clearly and make sure that they have a way of contacting you.

Have some way of taking notes during your call. Call notes can be a big help if you have to speak to more than one person or have to escalate your complaint.

How do Consumers Feel About Calling Zillow Customer Service?

A review of online sources does not reveal a pattern of complaints against Zillow. This suggests that Zillow customer service offers quality care and support to those who contact it.

What Kind of Issues can a Zillow Customer Service Representative Resolve?

Zillow customer service can resolve many issues, including setting up, changing and canceling accounts, providing technical support, troubleshooting problems, initiating investigations into inappropriate content or cases of fraud and researching billing issues.

What Can't Be Resolved With a Call to Zillow Customer Service?

Customer service representatives are not mediators. Unless conduct by any party using Zillow violates its terms of service, significant conflicts between home buyers, sellers, or real estate professionals are a matter for the people involved, not Zillow's customer service agents.

Listings for housing are governed under federal, state and local antidiscrimination laws. A customer service representative cannot override laws that govern housing listings.

If Zillow doesn't work on your computer or device, a representative may be able to recommend a workaround, but cannot guarantee that it will work. You may have to work with the manufacturer of your device or computer to address the issue. You may also have to use a different device to access Zillow.

What Should You Do If You Have an Unsuccessful Call with Zillow?

If you get off the phone with Zillow and feel as though your questions were not answered or your concerns were not resolved, don't give up. You may still have options.

First, review the notes that you took during your call. You may find areas of misunderstanding or miscommunication that contributed to the derailment of your first conversation.

Next, call back. Explain that this is your second call and describe what went wrong with the first one. You might also describe the resolution that you are seeking so that you and the agent are working toward a common goal. Keep in mind that representatives have different levels of training and experience, and this new agent may be in a better position to understand and address your concerns.

If a second call doesn't work, try another way of getting in touch. You can send a support form to Zillow through its website, which provides you with the benefit of a transcript of your communications with the company.

Customer Number 206-470-7000 - by the Numbers

Phone number to dial206-470-7000
Call-back availableNO
Call picked up by a real personYES
Department you're callingCorporate Offices
Call center hoursMon-Fri 9am-5pm EST
Best time to dial9:05am
Navigate phone maze to a humanDirect to corporate headquarters
Average wait
Current wait10
Rank (among phone numbers)1
Rank (overall)2
Alternate methodsemail, phone, web
Quality of communication89%
Quality of help60%
Customer votes5,836
Information last updatedThu Oct 07 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Zillow's Best Toll-Free/800 Customer Phone Number

This is Zillow's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zillow agent. This phone number is Zillow's Best Phone Number because 69,450 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 206-470-7000 include Change Zestimate, Update Property Info, Account Access, Report a Listing, Listing Setup and other customer service issues. The Zillow call center that you call into has employees from Washington and is open Mon-Fri 9am-5pm EST according to customers. In total, Zillow has 1 phone number. It's not always clear what is the best way to talk to Zillow representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Zillow - by phone or otherwise

While 206-470-7000 is Zillow's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via listingsupport@zillow.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Zillow please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Zillow.

What is GetHuman's Relationship to Zillow?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Zillow. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Amazon Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the CenturyLink Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Amazon or CenturyLink. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Zillow Contact Info

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