Zillow Phone Number

Call Zillow customer service faster with GetHuman

206-470-7000
Customer service
  • Calls Zillow's Corporate Offices department
  • The average hold time is 9m
  • The current wait is approximately 22m
  • Hours are Mon-Fri 9am-5pm EST
  • The best time to call is 9:05am
  • Popular issues for this call center: Change Zestimate, Listing Setup, Update Property Info, Report a Listing, and Account Access.
  • Reach a live Zillow agent: Direct to corporate headquarters
  • What you hear when you call: For real estate agents, press 1. For customer service for buyers or sellers, press 2. For public relations, press 3. For HR, press 4. For closing services, press 5. For home loans, press 6.

Calling Zillow Customer Care at 206-470-7000

Aug 30, 2023

Calling Zillow isn't very helpful for any consumer who wants to have their questions answered quickly. The system is not set up to help homeowners who need help with their listings, and despite my best efforts, I couldn't navigate my way to an actual live customer sales representative. In fact, the customer care line seemed like an extensive directory tree for a voicemail system. 

Upon calling, I was immediately thanked for calling the Zillow Group. Then, the recorded message said real estate agents press 1, for customer service for home sellers and buyers press 2, for public relations press 3, for HR press 4, for Zillow closing press 5, and for Zillow home loans press 6. 

I pressed 2, since I was calling about incorrect details in my listing, and a recorded message thanked me for calling Zillow consumer care. Then, it told me that if I was having a problem listing my home as a seller to press 1, and all other callers should press 2. I paused for a second because I wasn't sure which to press, and it automatically hung up on me. Apparently, taking more than five seconds to decide was too much.

I called again and navigated back to the same place, and this time, I pressed 2, since that seemed like the broader category. However, I didn't reach a sales representative. Instead, I got a recorded message that told me I had reached Zillow consumer care and that I should leave a detailed message with my name, phone number and all the details of my issue. It also said that if the support issue involved a specific property, then to leave those details.

I didn't want to leave a message, so I tried again to get to a live representative by selecting option 1, which was for problems with a home for sale by the owner. This got me to a virtual assistant who asked me to describe my issue in a few words. I said "problems with my home listing" and it automatically assumed that there was a problem finding my listing online. 

I then had to listen to a speech in which it told me that all listings took 72 hours to go live and that if I didn't find my listing after that, I could go online and submit a help form for the fastest service. I called a third time, and this time, I switched my statement to "incorrect details in a listing" and essentially got the same message, but this time it invited me to leave a voicemail and they would get back to me within 5-7 business days. 

At this point, I gave up and left a message. I will probably go online as well, but it's clear that talking to a real person at Zillow is virtually impossible.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

I have * Zillow accounts. One for my real estate biz:******@***.com - ***-***-**** - l...
my account shows' disabled, there is no reason for this. please fix the problem. I will...
account was disabled after posting my rental listing. no contact from Zillow regarding...
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I am concerned about a possible scam and need someone to help me.
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I need to merge two existing accounts with Zillow to avoid losing my saved properties...
Trying to list a rental, won’t let me put in my * digit code
This is Sophia Chien DRE*********, The listing and sold record of me is off more than...
When I go to Zulu my screen pops up either a dark green or black and shows nothing
I accidentally posted a favor listing without competing the listing
I accidentally posted a listing without competing.
Hello?*it is so hard to get hold of a live person regarding the verification error.*I p...
I’ve tried to do a listing two days in a row. Spent at least ** hours of time my listin...
I listed my property on Zillow * days agon and if I put my address in the search area...

Zillow Customer Phone Number 206-470-7000 - Stats

Phone number to dial206-470-7000
Call-back availableNO
Call picked up by a real personYES
Department you're callingCorporate Offices
Call center hoursMon-Fri 9am-5pm EST
Best time to dial9:05am
Average wait9 minutes
Current wait22 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, web
Quality of communication64%
Quality of help85%
Customer votes5,811
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Zillow's Best Toll-Free/800 Customer Phone Number

This is Zillow's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zillow agent. This phone number is Zillow's Best Phone Number because 69,450 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 206-470-7000 include Change Zestimate, Listing Setup, Update Property Info, Report a Listing, Account Access and other customer service issues. The Zillow call center that you call into has employees from Washington and is open Mon-Fri 9am-5pm EST according to customers. In total, Zillow has 1 phone number. It's not always clear what is the best way to talk to Zillow representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Zillow?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Zillow. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

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Zillow Customer Service

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