Zillow Phone Number

Calling Zillow customer service faster by GetHuman

206-470-7000
Customer service
Current Wait: 12 mins (11m avg)
Hours: Mon-Fri 9am-5pm EST; best time to call: 9:05am
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Reasons customers like you called recently

A prospective tenant has completed the application and paid the **$. I did not recieve...
We have listed our home for sale by owner. It is still not active. No one has called us...
On Zillow looking for houses to buy *I want to remove the schools filter from all my se...
I wanted to post a rental listing for Kerrville tx. I set up an account for Zillow to...
I GET CALLS ALL OF THE TIME ABOUT THE SALE OF MY HOUSE AT **** PARKS STREET, JACKSONVIL...
placed a listing on zillow.com on ****** and have yet to receive the verification phone...
Cannot cancel listing.
I posted my for sale by owner home on Zillow. It said I would receive a phone call in m...
I posted my for sale by owner home on Zillow and it said I would receive a call in a fe...
I put my home up for sale by owner and it’s not showing up
trying to list an apartment for rent on line. site says that my account has been cancel...
The address posted on my listing was wrong. The address should read **** Tunnell Mounta...
I posted my Zillow ad for my condo for sale on Monday and it is still not posted on the...
I put an ADD in Zillow to rent an apartment, but a prospect told me that my phone numbe...
On Zillow they have me, Martha Maxim, listed as a Real Estate Professional. I am not o...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Zillow's Phone-Based Customer Care

Zillow is a major online real estate marketplace. It is used by real estate professionals, homeowners, landlords, home buyers and people looking to rent. As one of the oldest and most respected platforms of its type, it is not surprising that Zillow gets a lot of requests for customer service each and every day.

Why Do People Call Zillow Customer Support?

People call Zillow customer support for a range of reasons, including:

  • Setting up, changing, and canceling accounts
  • Technical support and troubleshooting
  • Reporting fraud and inappropriate content
  • Billing issues
  • Getting help with creating listings that conform to legal requirements.

Best Practices for Calling Zillow Customer Service

There are several things that you can do to help ensure that your call to Zillow customer service is handled quickly and professionally:

Have relevant documentation handy, which may include screenshots, order confirmation emails, billing statements and communications between you and Zillow regarding your current issue.

Pay attention to the menu choices when you call Zillow. There are different options for real estate professionals and home buyers/renters. Select the appropriate menu item to ensure that your call is directed appropriately.

If you get voicemail, leave the information that is requested. Speak clearly and make sure that they have a way of contacting you.

Have some way of taking notes during your call. Call notes can be a big help if you have to speak to more than one person or have to escalate your complaint.

How do Consumers Feel About Calling Zillow Customer Service?

A review of online sources does not reveal a pattern of complaints against Zillow. This suggests that Zillow customer service offers quality care and support to those who contact it.

What Kind of Issues can a Zillow Customer Service Representative Resolve?

Zillow customer service can resolve many issues, including setting up, changing and canceling accounts, providing technical support, troubleshooting problems, initiating investigations into inappropriate content or cases of fraud and researching billing issues.

What Can't Be Resolved With a Call to Zillow Customer Service?

Customer service representatives are not mediators. Unless conduct by any party using Zillow violates its terms of service, significant conflicts between home buyers, sellers, or real estate professionals are a matter for the people involved, not Zillow's customer service agents.

Listings for housing are governed under federal, state and local antidiscrimination laws. A customer service representative cannot override laws that govern housing listings.

If Zillow doesn't work on your computer or device, a representative may be able to recommend a workaround, but cannot guarantee that it will work. You may have to work with the manufacturer of your device or computer to address the issue. You may also have to use a different device to access Zillow.

What Should You Do If You Have an Unsuccessful Call with Zillow?

If you get off the phone with Zillow and feel as though your questions were not answered or your concerns were not resolved, don't give up. You may still have options.

First, review the notes that you took during your call. You may find areas of misunderstanding or miscommunication that contributed to the derailment of your first conversation.

Next, call back. Explain that this is your second call and describe what went wrong with the first one. You might also describe the resolution that you are seeking so that you and the agent are working toward a common goal. Keep in mind that representatives have different levels of training and experience, and this new agent may be in a better position to understand and address your concerns.

If a second call doesn't work, try another way of getting in touch. You can send a support form to Zillow through its website, which provides you with the benefit of a transcript of your communications with the company.

Customer Number 206-470-7000 - by the Numbers

Phone number to dial206-470-7000
Call-back availableNO
Call picked up by a real personYES
Department you're callingCorporate Offices
Call center hoursMon-Fri 9am-5pm EST
Best time to dial9:05am
Navigate phone maze to a humanDirect to corporate headquarters
Average wait
Current wait12
Rank (among phone numbers)1
Rank (overall)2
Alternate methodsemail, phone, web
Quality of communication62%
Quality of help87%
Customer votes5,810
Information last updatedWed Apr 07 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Zillow's Best Toll-Free/800 Customer Phone Number

This is Zillow's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zillow agent. This phone number is Zillow's Best Phone Number because 69,450 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 206-470-7000 include Change Zestimate, Update Property Info, Account Access, Report a Listing, Listing Setup and other customer service issues. The Zillow call center that you call into has employees from Washington and is open Mon-Fri 9am-5pm EST according to customers. In total, Zillow has 1 phone number. It's not always clear what is the best way to talk to Zillow representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Zillow - by phone or otherwise

While 206-470-7000 is Zillow's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Zillow customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via listingsupport@zillow.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Zillow please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Zillow.

What is GetHuman's Relationship to Zillow?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Zillow. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our GameStop Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Optimum Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like GameStop or Optimum. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Zillow Contact Info

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