The following are issues that customers reported to GetHuman about Zillow customer service, archive #44. It includes a selection of 5 issue(s) reported August 29, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have noticed that the Zestimate value of my house on the Zillow website is inaccurate. Despite having an account with Zillow and access to my home, the "My Home" portal on Zillow does not allow me to correct my home's profile. I have submitted multiple tickets to the Customer Care Team as recommended on the Zillow website but have not received any responses.
The Zestimate value provided by Zillow is approximately $[redacted],[redacted] below the actual price of my house. However, I am unable to rectify these inaccuracies through the Zillow platform, which could negatively impact the sale of my home.
I kindly request assistance in resolving this matter. As a lawyer, I am prepared to take legal action against Zillow for displaying an incorrect Zestimate value on their website.
Reported by GetHuman-srisiri on Tuesday, August 29, 2023 3:31 PM
Hello, we are currently in the process of listing our home and have not yet received confirmation that our submission was successful. We uploaded all the necessary information on Friday, September 17. Our property address is [redacted] Seneca Point Rd., Canandaigua, NYY [redacted]. You can reach out to us through our contacts: Scott D. at +1 [redacted] or email [redacted], and my wife Shona M. (DiSabato) at [redacted]
We were expecting a confirmation text that we have not yet received. We would greatly appreciate your assistance in expediting our listing and providing us with a timeline for when it will be posted.
-Scott & Shona D.
Reported by GetHuman8623849 on Sunday, September 17, 2023 8:07 PM
Hello,
I have been struggling to reach a live person to handle a verification error that occurred when I posted a home at 24 Lindley Ave, Tenafly, NJ [redacted].
During the verification call, I accidentally entered the wrong zip code. As of yesterday, my listing is still under review, but I have not received any updates via call or email regarding this issue.
Could someone please contact me at [redacted] to advise whether I should repost the listing? While I am able to repost, I wish to avoid doing so repeatedly.
Thank you,
Daelisa Kim
Reported by GetHuman8646572 on Tuesday, October 3, 2023 3:42 PM
Hello,
I'm Jae, a transaction support and marketing specialist for a real estate team in Florida. I'm contacting you to inquire about the source of information Zillow uses for agents or companies listed on their site. Is there a process for agents or companies to update their picture and details on the platform? I would appreciate it if you could provide me with this information at your earliest convenience. Thank you for your assistance.
Reported by GetHuman-jaedungc on Saturday, October 14, 2023 6:32 PM
I am Dan Clark. My email is [redacted]. I have used Zillow for years to list my rental units at 42 Dakota Street, Buffalo, NY [redacted], but only received responses via email. I prefer contact via email and did not provide a phone number. Now, I am trying to post condominiums for sale at [redacted] Broad Street, City of Tonawanda, NY [redacted], with pictures, but I am unable to log in. I am not a real estate broker. Please help me sign in to post my condos for sale. If I have an existing account from my previous listings on Zillow, kindly send the account access details to my email. Thank you.
Reported by GetHuman8677577 on Sunday, October 29, 2023 8:55 AM