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Tampa Electric Customer FAQ

Top Answers & How-to Guides

What is Tampa Electric's Phone Number?

The question we are asked most often is about how to talk to Tampa Electric customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Tampa Electric Customer Questions

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Safety and Emergency

What should I do if I smell gas in my area?

If you detect a gas odor, prioritize safety by evacuating immediately without creating sparks or using devices. Move to a safe...
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How do I report a downed power line?

To report a downed power line, prioritize safety and avoid the area. Call local emergency services or 911 for hazards, and also...
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Billing and Payments

What are the payment options for my Tampa Electric bill?

Tampa Electric provides various payment methods for bills, including online payment via their website, a mobile app, mailing...
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What are the different billing options for Tampa Electric customers?

Tampa Electric provides various billing options, including traditional monthly bills that detail usage, an Equal Payment Plan...
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What should I do if my bill is higher than usual?

If a customer's Tampa Electric bill appears unusually high, they can investigate by reviewing the bill for errors, comparing it...
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Are there payment assistance programs for Tampa Electric customers?

Tampa Electric provides various assistance programs for customers facing financial difficulties, including the Low-Income Home...
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How can I set up automatic payments for my Tampa Electric bill?

To establish automatic payments for a Tampa Electric bill, customers can use their online account management system or request...
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What is demand pricing and how does it affect my bill?

Demand pricing is a billing method that charges customers based on their peak electricity usage during a specific period. It...
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Power Outages

What are the ways to report a power outage to Tampa Electric?

Customers have several options to report power outages to Tampa Electric. They can use the official website's outage reporting...
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Can I receive notifications for planned power outages?

Tampa Electric allows customers to receive alerts for planned power outages through email, text, and phone calls. Customers can...
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Energy Efficiency Programs

Are there any rebates or incentives available for energy-efficient upgrades?

Tampa Electric provides various incentives for energy-efficient upgrades, including rebates on appliances like heating and...
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Does Tampa Electric offer any programs or resources for energy conservation?

Tampa Electric offers various programs to encourage energy conservation, such as incentives for energy-efficient upgrades and...
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What energy-saving tips does Tampa Electric recommend for summer usage?

Tampa Electric recommends several tips to save energy in summer, such as maintaining air conditioning systems, raising...
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