What if my flowers arrive damaged?

If your flowers arrive damaged, we apologize for the inconvenience and are here to help you! At FTD.com, we strive to deliver fresh and stunning floral arrangements. However, in the rare event that your flowers are not in pristine condition upon arrival, please let us know within 48 hours of receipt. Reach out to our customer service team via phone or email and provide them with details about the issue, along with any supporting photographs, if possible. Our dedicated team will promptly address the problem and work towards a satisfactory resolution, which may include resending a replacement or offering a refund. Your satisfaction is our top priority, and we appreciate your understanding while we make it right!