What is your return policy?

Our return policy at FTD.com is designed to ensure complete customer satisfaction. We want you to be thrilled with your purchase every time. If for any reason you are not completely satisfied with your order, you can contact our customer service within 7 days of receipt and we will be happy to assist you with a resolution. We offer refunds or replacements depending on the circumstances. Please note that any custom-made or personalized items cannot be returned unless they were damaged during transit. To initiate a return, simply contact our customer service team with your order details and reason for return. Rest assured, we are committed to providing the best customer service and resolving any issues promptly and efficiently.