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Cole Haan Customer FAQ

Top Answers & How-to Guides

What is Cole Haan's Phone Number?

The question we are asked most often is about how to talk to Cole Haan customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need an account to place an order?

Creating an account is not necessary to make a purchase from Cole Haan, as guests can check out without one. However, an...
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Shipping and Returns

What is the return policy for Cole Haan products?

Cole Haan generally allows returns of unworn items within thirty days of purchase, although variations may apply for certain...
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Does Cole Haan offer international shipping?

Cole Haan does provide international shipping to multiple locations, but the availability depends on the destination. When...
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Can I return an item purchased from a Cole Haan retail store?

Items bought at a Cole Haan retail location can usually be returned within about thirty days, provided they are in original...
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What is the process for returning an item?

The return process for items at Cole Haan generally involves confirming eligibility, finding the order confirmation email for...
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Order Processing

How long does it take to process an online order?

The time to process an online order with Cole Haan typically spans one to three business days before shipping. Delivery...
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Can I track the status of my order?

Customers can track their Cole Haan orders online with a tracking number received in the confirmation email. By using this...
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Can I cancel or modify my order after it has been placed?

The ability to cancel or modify an order from Cole Haan depends on its current status. If the order is still processing and not...
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Do I need an account to place an order?

Creating an account is not necessary to make a purchase from Cole Haan, as guests can check out without one. However, an...
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Payment and Discounts

What payment methods does Cole Haan accept?

Cole Haan provides a variety of payment options, including major credit cards like Visa and MasterCard, online methods such as...
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Does Cole Haan offer gift cards?

Cole Haan does provide gift cards, which make for a wonderful present for those who enjoy stylish footwear and accessories....
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Are there any ongoing promotions or discounts?

Cole Haan frequently runs promotions and discounts on their various products, which can change with seasons and events. To...
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Product Care and Warranty

What is the warranty on Cole Haan products?

Cole Haan typically provides a one-year warranty from the date of purchase, covering defects in materials and workmanship while...
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How do I care for my Cole Haan products?

To keep Cole Haan products looking great, it is vital to adhere to material-specific care instructions. Regular cleaning,...
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We look to the Cole Haan issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Cole Haan issues reported to GetHuman

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