Filipino Channel Customer FAQ

Replacing your TFC box is a straightforward process. Typically, if you're facing reception and sound issues, we recommend you to contact your provider first to troubleshoot the problems. In many cases, they may be resolved without needing a replacement. If the issues prevail, you could request a replacement box from your provider. There may be fees associated, so ensure you ask about this. Follow their instructions for returning your existing box and installing the new one. Remember your replacement unit may take a couple of days to arrive, depending on your provider's shipping process.

To update your credit card information on Filipino Channel, log into your account and go to the "Payment" section. There you will find an option to update your current payment method. Click on it, and you will be prompted to enter your new credit card details. After entering, press the "Update" button to save your changes. Don't forget to make sure that all details are entered exactly as they appear on your credit card, including your name and billing address. Remember to keep your information up-to-date for uninterrupted service. Please note that all changes are securely processed to protect your information.

Renewing your subscription with Filipino Channel is easy. If you've set up automatic renewal, your subscription will renew automatically at the end of your existing subscription period. If you don't have automatic renewal set up, you can follow these steps: Log in to your account on the Filipino Channel website. After logging in, navigate to your account settings or subscription page. Here, you'll find the option to renew your subscription. Choose the subscription plan you want and proceed with the payment. A confirmation message will notify you once your renewal is successful. Make sure your payment details are updated to ensure a smooth renewal process.