Cole Haan Customer Service Issues

Subject: Follow-Up on Cole Haan Order I am reaching out in writing to address my concerns about my recent Cole Haan order. Despite reaching out to customer service, I have not received a response within the specified 24-hour timeframe. Please acknowledge receipt of this email. Thank you, Katie S. --- Re: Follow-Up on Order WCH[redacted]17 To the Concerned Party, I find the service provided regarding my order unsatisfactory. Utilizing ShopRunner for expedited shipping, my order was still shipped via UPS Ground, contrary to the agreed terms. I expect Cole Haan to own up to this error without blaming the holiday season. How does Cole Haan plan to resolve this issue appropriately as per its partnership with ShopRunner? Sincerely, Katie S. [redacted] --- Hello, I am writing to address an issue with my recent Cole Haan order placed through ShopRunner. Despite my subscription for 2nd Day shipping, the order is not scheduled to arrive until 01/08/[redacted], even though it was placed on 12/30/[redacted]. After contacting ShopRunner and discovering that the order was shipped via UPS Ground, I was advised to reach out to Cole Haan for resolution. Please assist. Thank you. Best, Katie S. [redacted]

Regarding: Order Confirmation No: [redacted]. Dear Sir/Madam, I'm writing to inform you that my order with confirmation number [redacted] has gone missing. Bpost has advised me to request your assistance in contacting them to initiate an investigation since only the sender can take this action, and not the recipient. Could you please provide me with updates on the progress of this process? Thank you in advance for your cooperation. Yours sincerely, Joost

I recently ordered item #C29697 in Woodbury Leather ivory, but I received a notification that a pair of black shoes was being sent instead. This is unusual as I have been a loyal customer of Cole Haan for 30 years and have never encountered this issue before. I already own a black pair of #C29697 and prefer to receive the Woodbury ivory color I initially ordered. While I understand the current circumstances may prevent me from calling to resolve this, I hope this email effectively conveys my preference. Should further communication be necessary, please feel free to contact me at [redacted]. I am a dedicated club member and customer, and I trust that this mix-up can be rectified promptly. Normally, I visit the Cole Haan store at the Tanger Mall in Mebane, NC.