Use this link to connect with customer service via chat
Mon-Sun 8am-11pm EST
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Cole Haan provides this option.
Use this link or copy and paste it to send customer service an email
24 hours, 7 days
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Cole Haan will reply our your email.
How should I prepare for my conversation with Cole Haan?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Cole Haan, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
Cole Haan offers a limited warranty on their products to ensure customer satisfaction. The warranty duration varies depending on the specific product purchased. For footwear, Cole Haan provides a 6-month warranty against manufacturing defects, such as faulty materials or workmanship. If any defects arise within this timeframe, the company will repair or replace the item free of charge. However, the warranty does not cover normal wear and tear, misuse, or damage caused by accidents. To benefit from this warranty, customers are advised to retain their original purchase receipt as proof of purchase. Cole Haan strives to maintain the highest quality standards and guarantees customer support throughout the warranty period.
At Cole Haan, we want you to be completely satisfied with your purchase. We offer a hassle-free return policy for our products. If you are not satisfied with your purchase for any reason, you may return it within 30 days of receipt. The item must be in its original condition, unused, and with all the tags attached. Returns can be made through our online portal or by visiting any of our Cole Haan stores. Refunds will be credited back to the original form of payment. Please note that personalized and final sale items are not eligible for return. For further information or assistance with the return process, please contact our customer service team.
Yes, Cole Haan offers international shipping. Customers who reside outside of the United States can enjoy the convenience of shopping from Cole Haan's extensive selection of products. By selecting the desired country during the checkout process, customers can have their orders shipped internationally. However, please note that additional charges may apply for duties, taxes, and shipping fees. These fees are determined by the destination country's customs office and are the responsibility of the customer. Cole Haan strives to provide a seamless and efficient international shopping experience, ensuring that customers worldwide can enjoy their high-quality products and exceptional service.
Click the link above to get answers to just about any Cole Haan customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.
You came here to see Cole Haan's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Cole Haan agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Cole Haan anyways and help you with your issue. Over the last 18 months, 1,050 customers like you have come in search of a phone number for Cole Haan and helped us confirm they don't have one. Common reasons that people try to call Cole Haan customer support department include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Cole Haan first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via chat or email. Unfortunately, right now Cole Haan doesn't have any phone numbers. It's not always clear what is the best way to talk to Cole Haan representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Cole Haan Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Cole Haan, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Cole Haan customers like yourself.
GetHuman does not provide call center services or customer support operations for Cole Haan. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Cole Haan. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.