What is the process for returning an item?

The process for returning an item to Cole Haan generally involves a few straightforward steps. First, it is important to ensure that the item is eligible for return, which typically includes being unworn, in its original packaging, and within the designated return window. Cole Haan typically allows returns within a specific time frame, often thirty or ninety days from the date of purchase, but this can vary based on the type of item or sale promotion. To initiate the return, customers usually need to locate the order confirmation email, which contains vital information regarding the purchase. This email should provide instructions for the return process, including any necessary return authorization or tracking number that may be required. If the purchase was made online, customers may need to log into their account on the Cole Haan website to access their order history and initiate the return. Next, the item should be carefully packaged to prevent damage during transit. Customers are often encouraged to use the original shipping box and materials. Upon packaging the return, customers typically need to affix the return label provided by Cole Haan to the outside of the box. If the item was purchased from a physical store, the customer can visit that location and return the item directly, bringing any relevant receipts or proof of purchase. Once the return is sent back or delivered to the store, it may take a few days for processing. Refunds usually return to the original payment method within a specific timeframe, which may vary based on the bank or credit card provider. It may be helpful to check the current Cole Haan web page for detailed return policies, as they may have specific guidelines and options based on different purchase circumstances.