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Can I cancel or modify my order after it has been placed?

Asked 2 years ago
Once an order has been placed with Cole Haan, the ability to cancel or modify it depends on the status of the order. Generally, if the order is still in processing and has not yet been shipped, there may be an opportunity to make changes or cancel it. However, if the order has already been shipped, the options to cancel or modify are significantly reduced. Typically, Cole Haan aims to fulfill orders as quickly as possible, which can sometimes limit the time frame for making adjustments. It is advisable to check the current order status through the tracking information provided at the time of purchase. If you notice any errors or wish to make changes, it is best to act promptly. For specific instructions or more detailed information regarding your particular order, the official Cole Haan website may provide a customer support section that could assist in addressing concerns. This section usually contains contact information and guidelines on order management that could be beneficial.
Answered Oct 20th 2025

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