How Do I Cancel My Account with Chegg?

Introduction

If you have a Chegg account but find that it is no longer useful to you, it is time to cancel your account. This may be a lengthier and more time consuming process than you expect, unfortunately. There are several steps and some of them could take weeks to complete.

What You'll Need

You do not need to cancel your account, if your aim is just to save money. The account itself does not cost you anything. If you just want to lower your bills for a few months, all you need to do is cancel your subscriptions, using the process described below. You can even just pause the subscriptions for awhile, and restart them when you are ready to pay for them again.

Go to the Chegg home page by clicking on the Sign In link in the upper right corner and entering the required information.

Go to the My Account page.

Click on the Orders tab.

Look for any eTextbook rentals.

You cannot cancel your Chegg account until the rental periods for these eTextbooks have expired.

Look for any physical textbook rentals.

You must return these textbooks to Chegg before you can cancel your account.

Look for any active subscriptions.

You need to cancel all your subscriptions before you can cancel your account.

For each subscription, click on Cancel Subscription.

You will be taken to a new page.

Confirm the cancellation by clicking on the Cancel Subscription button at the bottom of the page.

Even after canceling the subscription, you will still have access to it until the end of the current billing period.

Once all of the subscriptions and rentals have been dealt with, go to the Chegg Privacy Right Webform.

Chegg Privacy Right Webform

Fill out all of the fields.

Click on the Delete My Data button.

Click on the CAPTCHA box.

Click on the Submit button at the bottom of the page.

Chegg may take up to 48 hours to process this request.

Alternatively, you can cancel your account by email instead of with the Privacy Rights Webform, by opening the email you have registered with your Chegg account.

Write an email to closemyaccount@chegg.com and ask that your account be canceled.

Put "Data Deletion Request" in the subject line. The body of the email should say that, in accordance with Chegg's Privacy Policy, you want all of your data deleted from the company's databases. Also include something about why you want your account deleted.

Send the email to Chegg.

The company will take up to 48 hours to process your request.

Conclusion

If you have eTextbook rentals, it could take weeks for your account to get fully closed and deleted, and it could also take a little effort to delete all your subscriptions and return all your physical textbooks. However, once you do, the process of canceling your account is quick and easy.