Chegg Live Chat

How to chat with Chegg by GetHuman

Live Chat with Chegg Agents
http://www.chegg.com/contactus/
Click "Click here to request a refund" where the site mentions, then "already retuned your book but got charged a late fee" in bold blue. Click the link, click chat on the next screen then choose your topic to chat about.
Current Wait: 23 mins (avg 20)
Hours: Mon-Fri 9am-8pm EST
Why did you want to chat with Chegg?
Chat topic: Missing orderChat topic: Return an orderChat topic: Cancel my subscriptionChat topic: BillingWant to chat for a different reason

Chegg Live Support Statistics

Live chat starting point
http://www.chegg.com/contactus/
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
Mon-Fri 9am-8pm EST
Best time to chat
9:30am
Average wait
20
Current wait
23
Rank (overall)
3
Alternate methods
phone or email or chat or twitter or web
Quality of communication
32%
Quality of help
61%
Customer votes
47,213
Information last updated
Wed Jul 18 2018 08:00:00 GMT+0000 (UTC)
Best phone number
855-581-9873

Chatting with Chegg Customer Service

Live chat with Chegg by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Chegg about. We can usually help ensure a better outcome. This is the best way to live chat with Chegg because 48,966 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Chegg usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at http://www.chegg.com/contactus/ are used to handling Missing order, Return an order, Cancel my subscription, Billing and other customer service issues. When you chat with Chegg agents, they are most likely chatting with you from their call center located in Florida. Live chat is rarely available 24/7, and this department is open Mon-Fri 9am-8pm EST. It's hard to tell if companies like Chegg offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Chegg with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Chegg

While Chegg does offer live chat as a way to get help, they also have a phone number. In total, there are 5 ways to get in touch with them. The best phone number for Chegg is their 855-581-9873 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Chegg? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Chegg Contact Info

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