How Do I Check My Points Balance with Chase?
In a nutshell: If you accumulate Chase credit card points, it's a good idea to keep an eye on how many you have. This allows you to make sure you're earning your points correctly and redeem them before they expire. The following provides information about how you can check your points balance with Chase via your phone.
Introduction
If you accumulate Chase credit card points, it's a good idea to keep an eye on how many you have. This allows you to make sure you're earning your points correctly and redeem them before they expire. The following provides information about how you can check your points balance with Chase via your phone.
Visit the Chase Website
Go to the Chase website.
Find the "Customer Service" Link
Scroll down on the Chase website until you spot the "Customer Service" link.
Go to the Customer Service Page
Click the "Customer Service" link to go to the "Welcome to Customer Service" page of the Chase website. It says "Welcome to Customer Service" and "We'll help you find a solution" at the top of the page.
Look for the "Self-service actions" Section
On the customer service page, look for the "Self-service actions" section.
Find the More Topics Link
Look for the "Search more topics" link in the "Self-service actions" section. It's the last link in the list below "Payment support."
Go to the Search Page
Click on the "Search more topics" link to go to the Chase search page.
Find the Search Box
Look for the search box on the page. It's toward the top of the page, says "Search," and has a magnifying glass icon on its left end.
Activate the Search Feature on the Chase Website
Click on the search box, which makes your phone's keyboard pop up.
Type Your Search Phrase
After clicking on the search box, type "Redeem points," and press the search button on your phone's keyboard.
Find the Redemption Link
Look for the "How to redeem credit card points" link in the list of search results.
Go to the "How to redeem credit card points" Page
Click on the "How to redeem credit card points" link, which will take you to a page of the same name.
Read the Page
Read the "How to redeem credit card points" page. It offers important information, such as how the points are earned and what they can be redeemed for.
Find the Redemption Section
Scroll down the page until you find the "How do I redeem reward points?" section. It offers information about how you can redeem your points. You can also check the number of points in the same areas.
Check Your Points
Log into the mobile app or credit card reward portal to find out how many points you have. If you need assistance, please keep reading.
Contact Chase Customer Support
If you weren't able to determine how many points you have or there seems to be a problem with the amount, reach out to Chase customer support. They can look into the issue for you.
Conclusion
Reach out to Chase promptly if you notice an issue with your points or are unable to check how many you have. A knowledgeable Chase representative is just a call away.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Chase Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
Chase
Paying Your Telecom Too Much?
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies