British Airways Customer FAQ

To claim for baggage damage with British Airways, report the damage at the airport within seven days of arrival. You’ll need to fill out a Property Irregularity Report (PIR) at the British Airways baggage services desk. Then, submit a claim to British Airways along with any necessary documentation, like your PIR and proof of ownership for the damaged items. Claims can typically be submitted online through their official website. Make sure to keep copies of all documents and receipts related to your claim.

Puoi tracciare il tuo bagaglio utilizzando il servizio di tracciamento bagagli di British Airways disponibile sul loro sito web. Inserisci il riferimento del bagaglio o il numero della tua pratica per ottenere aggiornamenti in tempo reale sulla posizione del tuo bagaglio.

To specify a vegetarian meal preference, you can request a special meal when you book your flight or by managing your booking online via the British Airways website. Ensure you do this at least 24 hours before your flight.

We're sorry to hear that your baggage was lost. When a passenger's luggage is mislaid, British Airways works diligently to locate and return it as quickly as possible. Upon landing, the first step is to report the issue to the British Airways baggage service office at the arrival airport. Your luggage details will be entered into a worldwide tracing system, and you'll be given a file reference number. You can use this number to check the status of your luggage online on British Airways' baggage tracing webpage. For any further assistance, please click on the contact link on this page for the most up-to-date information.

Tier points are earned on eligible British Airways flights. The number of points you earn depends on the length of your flight, your ticket type, and your membership tier. As for double tier points on BA Holidays, these are usually linked to promotional offers. Any changes or modifications would typically be communicated to members accordingly. As the new tier points collection period ends on 31st March 2025, you should utilise your opportunities to earn double tier points as per ongoing offers before the end date. The unutilised points might not roll over to the next collection period. However, the specifics about double tier points expiring are subject to the terms and conditions of the particular promotion.