Japan Airlines Customer Service

Contact Japan Airlines & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Japan Airlines. Below you will also find the phone and non-phone-based contact information we've gathered.
As for contacting Japan Airlines, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

Japan Airlines: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Japan Airlines.
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Click below to show 1 more questions, answers, and complete guides to common Japan Airlines customer support problems.

Contacting Japan Airlines customer support

Below you can compare and contrast the 2 ways to contact Japan Airlines by looking at which ones are the fastest and which ones other customers recommend the most for solving Japan Airlines customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Japan Airlines across the following channels: Phone, Web.

Phone number / contactWaitVotes
Customer Service
No human349
Online Help at jal.co.jp
Customer Service
< 16 hrs68

Recent reasons customers contacted Japan Airlines:

Good morning . *Hi customer service officer . I’m Thien Van Do the Japan Airlines of th...
I m booking my tickets but i think maybe name issue ** i think so
I am scheduled to fly out on Japan Airlines on *January *, **** (flight JL***-***) Seat...
I would like to request for a wheelchair for my mother who's ** years old and travellin...
Confirmation Code: *SJBFL*I am flying first class. I'd like to know:*a) Do I have acc...
My flight was canceled and I bought it by the third party web. The agent assigned me a...
My advanced check-in did not take my TSA KTN.
I have been attempting for several days to contact English speaking customer service at...
would like to confirm seats on an existing reservation
I'd like to choose my seats on my roundtrip flight from Taipei to San Diego.
JAL Mileage Bank air miles redeeming* having trouble locating my account.

Help me with my issue

Does GetHuman work with Japan Airlines?

GetHuman does not work with Japan Airlines's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Japan Airlines at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Japan Airlines's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Japan Airlines at a Glance

Japan Airlines has 1 phone numberBEST
Japan Airlines has no chat option
Japan Airlines has no customer email
Japan Airlines has 1 help forum
Japan Airlines has no twitter handle
Japan Airlines has no facebook page
Contact information overview

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