Napster Customer FAQ

To change your debit card on file for your Napster account, log in to your account settings. Find the payment information section where you can update your debit card details. Enter your new card information and save the changes to ensure your new payment method is set.

To update your Napster subscription payment, ensure your payment information is current and correct. Check if the card details entered are accurate and if the card has sufficient funds. If issues persist, try another payment method. For further assistance, there's a link to the most up-to-date contact information right here on this page that you're viewing. You can reach out to the support team for direct help.

This issue may occur if your Napster account is not properly connected to your Sonos system. To resolve this, please follow these steps: open the Sonos app, go to 'Settings', 'Services & Voice', and under 'Music & Content', you'll find 'Napster'. Please click on 'Napster' and select 'Reauthorize Account'. Enter your Napster login details to link your account again. This should solve the reauthorization issue. If the problem still persists after following the procedure, it's possible there might be a temporary issue with Napster or Sonos connectivity. Please try to reauthorize it again in a few hours.

Pour mettre à jour vos coordonnées bancaires sur Napster, accédez d'abord à votre compte. Ensuite, naviguez vers les paramètres de votre compte, puis sélectionnez "Options de paiement" ou quelque chose de similaire. Là, vous pourrez ajouter, supprimer ou modifier vos informations bancaires. Assurez-vous que tous les détails sont corrects avant de sauvegarder tout changement. Une fois que vous avez terminé, vos nouvelles informations bancaires seront utilisées pour les futurs paiements.

We're thrilled to hear you're interested in rejoining Napster! However, we aren't able to resend deleted emails. Our suggestion is to check your email's "Trash" or "Deleted Items" folder for the special offer. If you're unable to find it, we recommend waiting for another promotional email to come through, as we frequently send out special offers to former members. Hopefully, you'll receive a new offer soon!