Adidas Customer FAQ

Customers can return items to Adidas by following the required steps, which vary based on how the item was purchased. Make online returns using a prepaid shipping label generated by creating a return at Adidas.com. You can also return online purchases to an Adidas retail location with the receipt and shipping labels that came with the packaging.

Customers can return items to Adidas by following the required steps, which vary based on how the item was purchased. Make online returns using a prepaid shipping label generated by creating a return at Adidas.com. You can also return online purchases to an Adidas retail location with the receipt and shipping labels that came with the packaging.

It sounds like you may be experiencing issues with your shoes related to wear and tear. This could be due to frequent use or specific conditions. If your shoes are still under warranty or if you believe there’s a manufacturing defect, we recommend reviewing the warranty policy on the Adidas website. For specific concerns about repairs or replacements, check the appropriate section for guidance.

Unfortunately, verifying the authenticity of an Adidas product using a serial number is not straightforward. Adidas doesn't provide an online service where you can enter the serial number to check if a product is genuine. If you're questioning a product's authenticity, consider where you purchased it. Authorized retailers are the most reliable source of genuine Adidas products. If you didn't purchase the item from an authorized retailer, look for clues such as quality of materials, construction details, and overall workmanship. These can often indicate if an item is genuine or fake.