Adidas Customer Service Issues

I am reaching out to seek assistance regarding an order I placed in November on a Chinese website for a pair of Adidas shoes priced at $76.18. Upon receiving the shoes a month and a half later, I discovered that I was sent the wrong pair. Instead of the women's size 9 neon green and grey shoes I ordered, I received a size 7 1/2 white with dark green shoes. I have been in contact with the seller via email as they provided no other contact information. I have explained the error in my order and requested either the correct shoes or a refund, but they have refused both options. Their only offer was a 12% discount on my next purchase for me and a family member. I possess evidence in the form of website screenshots and email correspondence to support my claim. I also reached out to Adidas on January 3, [redacted], but have not received a response. I would greatly appreciate any assistance you can provide in resolving this issue and ensuring I receive the correct shoes or a refund. Thank you for your help.

I purchased a pair of UB1.0 sneakers from a third-party vendor two years ago. Despite being brand new and well-maintained, the rubber soles have started to detach unexpectedly. Similar stories online suggest this is a common issue among UB owners. It's frustrating that these shoes, worn sparingly compared to my other Adidas pairs, are deteriorating so quickly. While my cheaper Adidas shoes have lasted for years, this premium pair is falling apart after only a few months. I am eager to repair them because I adore the shoes and they are otherwise in great shape.

Hello, I am writing to address a concerning issue that I recently discovered with my PayPal account. On 21/01/[redacted], I identified an unauthorized transaction linked to an online purchase from Adidas. Following protocol, I contacted my bank who then advised reaching out to Adidas regarding the fraudulent purchase. I diligently complied, submitting a police report and proof of payments from my bank, as requested by Adidas. Despite my efforts, there has been a lack of communication and progress from Adidas' end. I have been bounced around between departments, repeatedly asked for the same information, and now instructed to provide the police report in a physical form, which poses a challenge for me without access to transportation. The total sum compromised is substantial for me (£99.90 & £99.95), impacting my financial obligations significantly. As a loyal customer who values your brand, I am disheartened by the ineffective handling of this matter and the delay in resolving it. I urge for a swift and satisfactory resolution to this issue to restore my trust in your company. Sincerely, Julia P. Email: [redacted]

Hello, my name is Yeung from Hong Kong. I am a huge fan of Adidas products. Unfortunately, I am writing to express my dissatisfaction with the quality and safety of a pair of U_PATH RUN SHOES I purchased. The details of the product are as follows: ART EE7344 #[redacted]76 FDGS0DYw00513 I bought these shoes in December [redacted] for HKD$[redacted] from a retailer named “Sporthouse” in Hong Kong. The shoes feature a “D-ring lacing system” with a plastic “D-ring” that damaged the shoe's surface when worn, causing discomfort to my sole. After wearing them for only 4 hours, I couldn't continue due to the pain. Despite my attempt to return them within 14 days, the retailer declined a refund, directing me to contact Adidas regarding the product quality and safety issue. This disappointing experience with the "U PATH" series has left me upset. I am seeking fair compensation for my inconvenience, such as a replacement pair of shoes from a different series. If this matter is not resolved satisfactorily, I may escalate my complaint to the US CPSC.

Hello, I am Antonio Hodges, the music teacher at H.H Beam Elementary School in Gastonia, N.C. I am looking for a sponsor for a shoe drive at my school to help the children who are in need. It is winter, and I see the kids struggling every day with either ill-fitting or worn-out shoes. Most of our K-5 students ride the bus, and I can see that their feet are cold. As a Title I school, any support would be greatly appreciated. If you are able to help, please get in touch with me. Thank you, Antonio Hodges. Phone: [redacted]. Email: [redacted] or [redacted]

Hello, I would like to discuss a charity initiative for mentally challenged children as part of a national cultural festival at our college. We aim to provide these children with a platform to showcase their extracurricular talents. However, as our college is financially supported, our budget is limited. Despite student donations, we still require additional funds. If you are willing to help, your support would be immensely valuable to both us and the children. If you are interested, please contact me via email, and I can provide you with more information through our brochure. Your response, whether positive or not, is greatly appreciated.

I discovered a pair of Adidas track pants in my late father's room. After researching online, I couldn't locate this specific style. I am unsure if they are genuine Adidas merchandise or if this particular design was not produced by Adidas. The tag codes are: [redacted], AUZ001, and 10`02. I would appreciate any help in determining the authenticity of these pants. The design features "ADIDAS" written sideways down the leg about 25 times instead of the usual three stripes, along with an Adidas badge with a large "A" and "[redacted]" on it. Thank you in advance for any assistance you can provide.

Hello, I am seeking information on how to secure a sponsorship. My son has been chosen to compete in the Dallas Cup for boys under 15 in Dallas, Texas. We are facing a deadline to gather the necessary funds by the end of February [redacted]. This prestigious event attracts scouts from all over the world and could open doors for scholarships. As unemployed parents, we view this as a unique opportunity and are reaching out for any support available. We are prepared with documentation to substantiate our request. Thank you. Best regards, Mark James.

Hello, my name is Khadim Gueye, Administrative Secretary of DEMBA DIOP FC, a SENEGALESE Football team competing in the professional Ligue 2. We seek a partnership with your company to enhance the image of SENEGALESE Football. Over the past 4 years, we have progressed from the Regional Division (D3) to the professional Ligue 2 through remarkable efforts despite limited resources. With your support, we aim to excel in SENEGALESE football and even on the African stage. We are open to clarifications and welcome your suggestions. We look forward to a positive response to our request. Receive our warm regards.

I purchased a pair of grey joggers in size medium but realized I mistakenly ordered the wrong size. I only noticed the error after the order had already been shipped. Upon receiving the joggers, I removed the tag without realizing I could return them, as I have not worn or tried them on yet due to them being too small. I still have the package and return label but unfortunately misplaced the tag. Is it possible to exchange them for a larger size even though the tag is missing and the joggers have not been worn or tried on?

I recently received an order on Saturday only to discover that Adidas started a promotion on the same day, reducing the price of the item I just bought. It is frustrating to have to go through the hassle of re-ordering the same item, returning the brand-new one I haven't even worn yet, just to benefit from the discount. Many other stores, both online and physical, have policies to honor new prices within a reasonable timeframe, unlike Adidas. I believe Adidas should strive to enhance the customer experience by implementing guidelines for price adjustments within a certain period, empowering customer service representatives to handle such situations efficiently. Currently, the process of re-ordering and returning due to price changes seems outdated and inconvenient, ultimately affecting the customer satisfaction negatively. Despite the pleasant interactions with customer care representatives, the restrictive corporate policies limit their ability to truly assist customers. Adidas should reevaluate these policies, listen to feedback, and improve processes to provide customers with an exceptional experience akin to brands like Amazon or Patagonia. My recent encounters indicate that Adidas has room for improvement and should work towards avoiding disappointing experiences for customers in the future.

I am contacting you regarding my recent request to return a yeezy order. Due to the current pandemic situation, there have been delays in my decision-making process as I needed to follow CDC guidelines and sanitize the box before returning it to avoid the spread of COVID-19. I was informed about the 7-day return policy for yeezy products, but a representative mentioned that I could have requested a return label within that timeframe and returned it later. Despite my efforts to speak with a manager, I was unsuccessful. Given the challenging times and financial constraints, I kindly ask for a one-time exception to return this product. Saving every dollar is crucial at this moment, and I sincerely hope you can understand my situation and accommodate this request. Thank you for your attention to this matter.

I placed an order for the Edge Lux 3 Shoes on May 21st, totaling $94.92. The estimated arrival date is tomorrow, June 5th, but it's been 22 days, and the order tracker shows the shoes haven't even been packaged. I have waited patiently, but seeing no progress with the order, I am now frustrated. I have been unable to reach customer service via phone and the online chat feature isn't functioning. Since the stores are closed, email seems to be my only option. I understand delays are happening, but with the shoes not even packaged, it's unlikely they will arrive anytime soon. Order Details: Order number: ACA[redacted]7 Item: Edge Lux 3 Running Shoes (Grey Two/ Silver Metallic/ Grey Three, size 8 women's) Quantity: 1 Item total: $94.92 Delivery: FREE I would like to cancel my order and receive a refund, but I am struggling to get in touch with customer care.

My wife and I just came across the Climacool range and found two major issues. Although the footwear would be great for my wife who is a size 8 EEE, and for me as a size 12 in UK sizes, the range seems a bit pricey for what it offers. It could be quite challenging to find alternatives as I am my wife's carer, and she faces various disabilities, including sensitive and hot feet that worsen in warm weather. Your range seems like the perfect solution for us. We are hoping that Adidas could potentially help us without causing financial strain as we rely on a modest allowance for our basic needs. If Adidas could assist us, we would be extremely grateful and could provide positive feedback that could benefit your shoe sales. We are optimistic that Adidas will show compassion towards our situation.

Hello, I am reaching out as a new customer of Adidas sneakers. I bought them in late February as a replacement for my well-loved Nike shoes that served me faithfully for many years. Regrettably, I have found the quality of these Adidas sneakers to be severely lacking and unsatisfactory. Despite only using them since April for light walking due to gym closures in my area, I have noticed small holes in them after just 3 months. This is unexpected, especially from a reputable brand like Adidas. I am requesting assistance with this issue as I believe the durability of a sneaker should not be as brief as what I have experienced. While I acknowledge factors like usage, terrain, and care play a role, these shoes have received much less strenuous use compared to my Nike sneakers and have already shown signs of wear. I am eager to hear back from you and hope we can address this matter. I intended to include images to illustrate the unsatisfactory quality of the sneakers. Thank you for your attention. Sincerely, N. Rafiq.

Good afternoon, I received my package on June 14, [redacted], which included the TIRO 19 training pants, Dove gray shorts, and 3 stripes shorts climacool white. I requested a size exchange for the medium Dove gray shorts and red TIRO pants, and a refund for the climacool white shorts due to size unavailability. The items were returned on June 26, [redacted], in the same box via UPS using the codes E40[redacted]8 and E[redacted]. After receiving an email confirming the return credit for the shorts (order number AD[redacted]14) on June 29, I followed up on the size exchanges. Customer service, specifically Jeff, assisted me on July 1 by sending an email request for the UPS label weight picture. I contacted customer service again on July 2 and was informed that I may need to wait up to 30 days to locate the two missing items. I trust Adidas with past experiences, but I am concerned about the delay and the possibility of theft. Please assist promptly. Warm regards!

In [redacted], I purchased a pair of Adidas Running shoes, Model Supernova Cushion, for my spouse, who has run 61 marathons. I noticed a split in the heel after less than 10 wearings totaling 60 miles. The Description on the sole: Blown Rubbert; adiPRENE. Despite reaching out to Adidas for assistance, without the receipt, they could not provide a refund or address the issue, mentioning their policy does not cover items over a year old. While I don't expect a full reimbursement, I am hopeful for some compensation, preferably a $50 - $75 refund for future shoe purchase. Unfortunately, we do not keep receipts as we promptly settle our bills.

I recently spoke to a representative regarding fraudulent charges on my deactivated debit card. The representative assured me that the Adidas team handling such issues is looking into it and took down my email address. I am anxious to know when I can expect an email regarding this matter and when the funds will be returned to my bank account. My husband also spoke to Zack yesterday around 6:00 p.m., who claimed the charges would be reversed promptly. However, no action has been taken so far. I am under stress due to this situation, especially since I lost my job to Covid. Zack mentioned that the culprit's IP address has been identified. I urge for a resolution and some clarity on this distressing situation.

I ordered a pair of shoes for my son for Christmas. I received a notification that they had been delivered, but they were not. I contacted customer service and received conflicting information about the shipment. First, Jamal from Adidas CS mentioned they were part of a shipment by Pitney Bowes that got returned. After requesting clarification, Jerome confirmed this and provided a case number via email but the shoes never arrived. I called again, and they denied responsibility, instructing me to contact USPS. They now claim the package was not part of the shipment in question and will not issue a refund. I am extremely upset as I'm out $[redacted] and do not have a gift for my son.

I am writing to express my dissatisfaction with the service I received at your Charlotte outlet store #[redacted] at [redacted]. The manager was unable to resolve an issue with gift cards purchased online. Although the cards showed a $50 balance each, they declined when used together in store. Despite spending 2 hours trying to resolve the problem, the manager did not handle the situation well. He refused to provide his name when I mentioned contacting corporate about the issue. This lack of transparency and helpfulness left me feeling frustrated. I plan to contact your corporate office on Tuesday to address this matter. The service I received was unacceptable, and I do not plan to shop at this store again. The staff's inability to handle this simple issue was disappointing, and customer support also did not offer any assistance when I called. It is essential to have competent employees who can effectively interact with customers.