Adidas Customer Service Issues

Hello, I recently purchased a satin pyjama set from your website. Unfortunately, I have noticed some pulls in the satin fabric on the trousers and loose stitching around the button holes on the jacket. I am disappointed because I adore this set and would like to exchange it for a new one. However, I kindly request that the replacement set be thoroughly inspected for quality before it is shipped to ensure it meets high standards. Considering the cost of the set, which is not cheap, the quality must match the price. Could you please arrange for this inspection to be done before sending out the replacement set? I really do not want to be without this beautiful pyjama set. Thank you for your assistance. Sincerely, L. R. Order Number: AUK[redacted]3

Subject: Potential Collaboration with Adidas Hello Adidas & Staff, My name is Malone, and I am the Owner of Alwayz Detroit Custom Gear. I have had the pleasure of collaborating with Terrence Ricks, the Founder of The Adidas Top Ten Fan Club, which has over 26,[redacted] engaged members and the Original Adidas Group with [redacted],[redacted] members. Together, we have created a strong community that passionately engages with Adidas products. Our groups actively share new release information, promote Adidas in various ways, and facilitate international item shipments for our members. We have a dedicated following that regularly makes multiple purchases a day, demonstrating a deep love for Adidas products. As individuals who have been loyal to Adidas since the 80s, we have organically acted as brand ambassadors, promoting the brand to our followers and beyond. Our community is global but has a significant impact on local store sales and online purchases. Both Terrence Ricks and I are excited about the possibility of collaborating with Adidas. We believe our passion and dedication could bring value to your team. Please reach out to discuss any potential opportunities for us to work together. Looking forward to potentially joining forces with Adidas for a successful partnership. Best regards, Malone King (Admin & Promo) [redacted]

Hello, A few weeks ago, I received a letter from Klarna regarding an invoice for the purchase of a shoe with item number G27706_610. I never received this order. When I contacted customer service, I was informed that the package was left at a parcel shop and sent back to adidas as it was not collected. They assured me that the invoice would be voided as the order would be processed in reverse once it reached adidas. However, I recently received another letter from Klarna with a reminder. I called and the invoice was paused until adidas confirms that the order did not reach me. They advised me to contact adidas directly to expedite resolution. I kindly request that you promptly reach out to Klarna about this matter. Thank you! Best regards, SW

Dear Sir or Madam, approximately a year ago, I purchased sneakers (see attachment) from Shoe Mücke. I wore the shoes on average 3-4 times a week for everyday use. Unfortunately, I have now discovered that the base of the shoes has become so brittle that further use of the shoes is no longer possible. Other than that, the shoes are still in very good condition after a year of use. After consulting with the Shoe Mücke store (Bischberg near Bamberg), it seems this is a production flaw, as only the area at the back of the heel is significantly worn. Similar complaints have been reported regarding this model at the store. Therefore, I kindly request, as a gesture of goodwill, a refund or at least a replacement of this model. The item designation is as follows: ART EG4329 #[redacted]64 FvBDVRLw00005 Kind regards, Fabian Hollmann

Dear Community, I recently purchased a pair of Disney Mickey Mouse super star trainers for my grandson, and I'm quite disappointed with the quality. He wore them for the first time on a simple walk to our seaside shop, and the stitching around the front and the toe molding has already come apart. Considering the price I paid, I had higher expectations for the durability of these shoes. My grandson didn't engage in any rough activities; he simply scraped the front as most three-year-olds would. The material used for the shoe's front bumper is too delicate and not durable enough. I wonder if I could send you a picture for your review or if I could return them to address this issue. Any assistance would be greatly appreciated. Thank you, Sharon B.

I purchased two pairs of shoes online for £[redacted], but later found out that the same shoes were priced at £[redacted] when I visited the Adidas shop. This price difference raises concerns about the credibility of their business practices. Additionally, my experience with Adidas Customer Service was extremely frustrating. I had to contact them over 40 times across 4 days to request a refund to my card instead of a gift card that I never received. Despite multiple attempts, I was ignored or told to wait for a callback that never happened. This customer service experience has been disappointing, and I now plan to avoid Adidas in the future.

During my visit to the optician today, I came across a pair of Adidas sunglasses that caught my eye. Priced at around £[redacted], I was interested but hesitant due to the missing original box. I inquired about the UVA protection, a crucial factor for me. Without any visible markings or box, I decided to research online for reassurance, only to find no details available for Adidas sunglasses' protection specifications. Upon returning to the optician, I noted down the serial number on the sunglasses: a [redacted] 00 [redacted] 74, then separately 6 [redacted] S, with the name taycane pro L 2/3. I am seeking clarification if all Adidas sunglasses provide full protection and if this serial number can be verified in your system. Apologies for any inconvenience, and I am eager to hear back from you on this matter. Thank you, Finlay M.

Subject: Request for Assistance with Purchasing Original Adidas Stan Smith Pair in Large Size Dear Adidas Team, I am Zsófia Czinkoczky from Hungary, reaching out to inquire about purchasing the original Adidas Stan Smith pair in green/white colors for my boyfriend for Christmas. His size, EUR 50 2/3 (UK 14.5 / US 15), proved challenging to find in Hungary or on official Adidas online stores. Despite searching on foreign websites, this specific size remains elusive. During the Rio Olympic Games in [redacted], my boyfriend was given a pair of Stan Smiths in the aforementioned size, which held great sentimental value and has since worn out. I am determined to surprise him with a replacement for Christmas as he thought such shoes were unattainable. Your assistance in locating this size or providing guidance on how to secure this special gift would be greatly appreciated. I eagerly await your response. Thank you for your attention to this matter. Warm regards, Zsófia

I have been approached by an individual claiming to be a celebrity who wants me to feature in an Adidas commercial as his girlfriend. He insists that I pay $15,[redacted] for the contract, another $15,[redacted] for transportation by private plane, and now an additional $7,[redacted] for landing fees to Adidas. This amounts to $37,[redacted]. He wants the payment today as the plane is scheduled to pick me up tomorrow. It all sounds suspicious, especially since Adidas typically use professional models in their ads. Is it normal for Adidas to charge for contracts upfront like this?

I am following up regarding the order mentioned above. I have contacted customer service multiple times for my refund since October 8th, [redacted]. On October 12th, I provided my bank details after being requested and confirmed both verbally and in writing. Despite receiving confirmation from your team, I have been repeatedly asked for the same information, restarting the refund process. When trying to reach out, I faced difficulties in connecting with executives and experienced disconnections after being placed on hold multiple times. This has caused me mental distress and wasted a significant amount of my time following up as per the instructions on your website. I kindly request a resolution to this matter promptly to receive my refund.

Hello! I placed an order with Adidas almost 2 months ago. I ordered two pairs of weightlifting shoes, specifically the POWER PERFECT 3 TOKYO WEIGHTLIFTING SHOES. Unfortunately, one pair is too small for me. Due to a back injury, I couldn't try them on until now and noticed they don't fit. The shoes are in the same condition as when they arrived, except for trying them on. The original shoe box was damaged upon arrival, so I didn't keep it. I would like to exchange them for a larger size, but as I can't do that directly on the website, I want to return them and purchase a bigger size. I've started the return process and plan to send the shoes back today. Can I return them in a different shoe box as long as it's safely packed? Regards, Kim

I returned a pair of yeezys to Adidas on 15/12/21 because they were too small. I used the free returns sticker provided by Adidas and sent it back with Royal Mail tracking. After not hearing anything for two weeks, I checked the tracking and saw that the item had been delivered. Despite this, I received no confirmation from Adidas and decided to contact them on WhatsApp. I provided my order number and proof of purchase, and was assured that I would receive a refund, even receiving an email to confirm this. However, after two more weeks passed without a refund, I called and was informed that my refund had been canceled but would be escalated to a manager for processing. Despite numerous follow-up calls, my refund was not processed, and I faced constant delays and excuses. Even after returning another pair of yeezys and dealing with the same refund issues, I have not received a resolution. My requests to speak directly with a manager have been denied, and the whole experience has caused me emotional stress, sleepless nights, and depression. I am disappointed in Adidas for mishandling a relatively small refund of £[redacted], which I had worked hard to afford, and for the lack of customer service provided.

I have some feedback for Adidas regarding the products sold at the Sport Chek location where I work part-time in Calgary, AB. I've noticed a few issues with Adidas products that I believe impact the customer experience negatively. Firstly, Adidas products seem to be treated more roughly by customers compared to other brands like Under Armour or Nike due to the differences in tagging. The placement and design of the tags on Adidas products make it difficult for customers to find their sizes without causing damage to the display. This has been a significant concern for me as an employee and a customer. Secondly, I find the information hierarchy and design on the tags of Adidas products to be less user-friendly compared to brands like Nike and Under Armour. Improving the design and making crucial information more prominent would enhance the overall customer experience. I hope this feedback can be valuable for improving the shopping experience for all Adidas customers. Thank you for listening.

Subject: Short 4KRFT TG. L - Unavailable in Black/Screaming Pink - Purchased T-shirt Okay Good morning, I am a loyal customer of yours and usually (you can view my countless orders) I purchase running or training outfits, mainly consisting of t-shirts and shorts (then proceeding to tank tops, long-sleeve shirts, rain/windproof jacket + cap, ALL MATCHING. I have summer and winter outfits, swimsuits, heavier jackets, a beautiful parka, and of course, running shoes, walking shoes, soccer shoes, and dozens of caps, gloves, "collars," head/earbands, short socks, long socks, everything !!! Adidas is a lifestyle for me !!! However, in this case, I am left disappointed because after purchasing the T-SHIRT FREELIFT Prod. Code GV6122 in black/screaming pink, I COULD NOT FIND ANYWHERE ON THE WEB, THE SHORTS 4KRFT Prod. Code ??? TO MATCH, OF COURSE, IN THE SAME COLOR black/screaming pink (€36.00 ~). I have already returned 2 shorts that seemed to be the same color in the photos, but unfortunately, they were not !!! I would be truly happy and grateful if you could, as soon as possible, find the shorts in your warehouses/overseas locations as attached (size L). Thank you in advance. I await your kind response. Good job. Best regards, Tommaso Lentini Tommy Sent from Sony Xperia™ smartphone

Subject: Short *KRFT TG. L - Unavailable in Black/Screaming Pink Good morning, I am a loyal customer of Adidas and typically purchase running or training outfits, mainly consisting of t-shirts and shorts. I have a variety of gear from summer and winter sets, jackets, running shoes, and accessories. I am disappointed as I recently bought the FREELIFT T-SHIRT Code GV**** in black/screaming pink but cannot find the matching short *KRFT Code [redacted] in the same color. I returned shorts that appeared to match from the photos but did not match upon arrival. I would greatly appreciate it if you could locate the short (Size L) in your warehouses or international stores as soon as possible. Thank you in advance for your assistance. I look forward to your response. Best regards, Tommaso Lentini (Tommy) Sent from Sony Xperia smartphone.

I purchased the $[redacted] SpeedFlow .1 soccer shoes, and unfortunately, they have been the worst cleats I've ever owned. They are falling apart in multiple areas, from the back foam coming loose to studs falling out. The insoles are uncomfortable, causing blisters whenever I turn or shoot. The quality is subpar with rips on the front and side, offering little support when changing direction. I've only had these shoes for less than six months, and they're already nearly unusable.

I recently saw a commercial promoting cross-gender athletes, and I'm greatly disturbed by it. What's wrong with you all? I've been a loyal supporter of your company and products, having just purchased some shirts from Amazon. I now wish to return everything! My family will never purchase from Addidas again. Women's sports already face challenges, and allowing men to compete as women is completely inappropriate. Men are still men, regardless of any surgeries or hormones they undergo. This is not about science but plain common sense. I don't care what individuals choose to do, but it's unacceptable to disrespect women's sports in this way. It's a freedom to express oneself in America, but it shouldn't involve distorting truths. This disappoints me as a customer of your company.

Dear Adidas Team, I am writing to share my recent experience with Adidas Turkey. During a visit to Istanbul, I purchased several items from the Adidas store in BEYOGLU. Unfortunately, one of the products I bought, identified with the product number ART# GZ7607, has developed cracks since February [redacted] (please refer to the attached photos). Upon reaching out to Adidas International in Cairo, Egypt, I was disappointed to learn that they were unable to assist, citing a lack of agreement for handling such incidents and the unavailability of the specific product part number in Egypt. As a loyal customer who regularly purchases Adidas products for myself, my wife, and my children, this is the first time I have encountered such a quality issue and poor customer support process from a renowned international brand. I would greatly appreciate any assistance, advice, or feedback you can provide on how to proceed with this matter while being located in Egypt. Thank you for your understanding and support. Best regards, Hesham M. +[redacted]0

Dear Sir/Madam, My name is Edward Shea, and I am currently in recovery for addiction and mental health issues. I reside at Veterans Ink in Shrewsbury, MA, where I have been receiving treatment. I dedicated 25 years to working with at-risk children, hoping to make a positive impact. Ten years ago, I struggled with addiction due to pain medication after surgery, resulting in losing my home, marriage, job, and self-respect. I lack clothes, sneakers, and other essentials. Any assistance you could provide would be greatly appreciated. Thank you for reading this. I wear extra-large clothing, size large, and 9 1/2 shoes. God bless you. Sincerely, Edward Shea 59 South Street, Shrewsbury, MA [redacted]

Hello, I am employed at the distribution center in Spartanburg, SC on Cedar Street. I have been attempting to contact the provided number without any luck. I am feeling unwell and urgently need to reach my supervisor or a staff member at the office. It is crucial to me that it doesn’t seem like I am avoiding work today. I fear they may think I didn't make an effort or care if I cannot communicate with someone. Could someone assist me, please? Maintaining a good reputation at work means a lot to me. Best, Brady