Adidas Customer Service Issues

I placed an order for my husband who is currently deployed for Christmas on Black Friday. I used Affirm to finance the purchase. Although a confirmation screen appeared after I completed the order, I did not receive a confirmation email or a tracking number for my order. I can see the order in my Affirm account and have already made a payment towards it. I'm reaching out for assistance in locating my order so my husband can receive his Christmas gift. My name is Chenelle Murphy.

I recently made a purchase on adidas.com (Order number AD[redacted]99) for shoes that were marked as delivered on Wednesday, but I have not received them. Despite being asked to wait for the delivery twice on Wednesday and again on Thursday, the shoes have not arrived. I am not seeking a refund but rather the prompt delivery of the shoes. I suggest that due to the complications, expedited shipping at no extra charge should be used for sending the shoes.

I ordered a pair of AR training shoes in men's size 6, women's size 7, for my girlfriend as a Christmas gift. Unfortunately, we received the wrong size, StanSmith originals in size 9, instead. When contacting customer service, we were informed that the correct shoes were no longer available in the size we ordered. I am disappointed because this mistake was not ours but the company's, resulting in my girlfriend not having her gift on Christmas. We were advised to wait and then follow up with the company to obtain the sale price. I believe that adidas should take responsibility for their error and provide appropriate compensation, rather than just a simple apology. It is crucial that this issue is addressed promptly. Our order needs to be expedited, and we should be compensated for adidas's mistake to maintain our loyalty and positive recommendations for the brand.

Hello Adidas, I am a dedicated fan who collects soccer jerseys, particularly those sponsored by Real Madrid C.F. I have noticed an issue with the sponsor names on the jerseys as they tend to crack or melt when folded, leaving unwanted marks on the fabric. I believe there could be room for improvement in the way the sponsor names are applied to the jerseys to make them more durable. I hope this feedback can be considered for future products as I'd love to continue supporting my favorite team with longer-lasting jerseys. Thank you for your attention to this matter. Sincerely, Lyle M.

Hello Adidas team! As a devoted follower of your brand and a huge soccer enthusiast, I proudly own a large collection of soccer jerseys, all of which are from Adidas since they sponsor Real Madrid C.F. Unfortunately, I have encountered a recurring issue with these jerseys. The sponsor names or lettering on the front tend to crack or melt easily, especially when the jersey is folded and left overnight, causing the lettering to stick together or transfer onto other parts of the jersey. I have a suggestion to improve the durability of the replica soccer jerseys by fusing the sponsor names directly into the material rather than just printing them on. This small change would greatly enhance the longevity of the jerseys, making them more appealing for fans like me who wish to continue purchasing them. I sincerely hope this feedback can be considered for future products. Thank you for your attention. Best regards, Lyle M.

Hello, I purchased adidas Tennis shoes for my son, Toby Trotman, who is a talented 11-year-old tennis player from the Isle of Wight. However, I've noticed that the pair he had developed a hole where his big toe sits rather quickly. I had to buy him a new pair, which seems to be holding up better. I would like to send you the worn-out shoes for inspection. Toby, who now wears a size 5, plays at a high level and I'm exploring different options. Do you have a pair suitable for his skills that offer good court performance and durability? Thank you, Frank Trotman, 26 Cromwell Avenue, East Cowes, Isle of Wight, PO326GE. Phone: [redacted]3.

I purchased an Adidas unisex watch from your company approximately two years ago, along with a three-year warranty from Argos. The wristband has recently broken, and I would like to arrange for an exchange. When I reached out to Argos, they advised me to contact the brand directly to obtain a reference number for the exchange or refund process. I am eager to resolve this issue promptly since the problem occurred several months ago, but I was unable to address it at that time. Thank you for your assistance.

I recently purchased a pair of Adidas sunglasses from Designer Optics. Unfortunately, I've encountered issues with the lenses, including air bubbles and ungluing layers, despite taking proper care of them. As the store doesn't handle warranties, I was advised to reach out to Adidas customer service for assistance. I am currently traveling in Peru for a few months, and it's disheartening to have a broken pair of sunglasses with me. Could you please provide guidance on the necessary steps to either repair or replace the glasses? Your help is much appreciated. My order number is #SY34136.

I believe my package may have been lost by FedEx. I recently contacted Adidas customer service regarding tracking number A[redacted]1, and they mentioned there is a possibility it got lost. During the call, I was unsure if the customer service representative confirmed a refund for me. Additionally, as I checked the FedEx tracker after the call, it now indicates the package will be delivered today. I feel a bit confused by the situation, so I plan to wait a few more days to see if the package arrives at my location.

I'm experiencing an issue with my order numbered [redacted]47. The tracking information states it was delivered, but I have not received it. Instead, it was returned to the sender. FedEx attempted delivery three times, always during working hours when someone was home, but the delivery person left before the door could be opened. This is urgent as I am leaving the country on Monday evening and need the order for a Christmas gift. Please assist me. Thank you.

Hello, I recently purchased a pair of Continental 80 shoes in Hong Kong, but I have been experiencing discomfort with the shoe tongues. After just an hour of walking, my right ankle became sore. Even with high socks, the pain persisted, making it challenging to walk until I got back to the hotel. I resorted to using a bandage the next day to alleviate the pain, but I believe this is not how Adidas sneakers are intended to be worn. Comfort is an essential aspect when choosing shoes, and enduring pain for style defeats the purpose of selecting such footwear.

While I was in the hospital, my order was delivered. Unfortunately, as I am physically unable to wear the shoes due to my medical condition, I need to return them for a refund to help cover my medical expenses. The shoes are brand new and have never been worn, but the return date has passed. I kindly request a full refund to my Visa to assist with my medical bills.

Subject: Request for Figure Skating Gear To Whom It May Concern, Greetings. My name is Katie, a 14-year-old figure skater. The world of figure skating is niche, with many skaters turning to brands like ChloeNoel for beginners and lululemon for advanced levels. Nonetheless, the high prices of lululemon gear do not cater to the specific needs of figure skaters. On the other hand, Chloe Noel, a brand dedicated to figure skating apparel, falls short in providing durable and quality clothing at affordable prices. For instance, a simple pair of black leggings can range from $90 to $[redacted], and considering skaters require multiple pairs for training, the costs add up significantly. As figure skating is already a costly sport, it becomes burdensome for my parents to fund such expensive attire. Therefore, I am reaching out to Adidas in the hopes that you can develop figure skating gear such as layering jackets, hoodless thin jackets, leggings, and long sleeves that are tailored to our needs and are budget-friendly. Your support in creating affordable and performance-enhancing apparel for figure skaters would be a game-changer. Thank you for considering this request. Adidas has the potential to revolutionize figure skating for the better. Warm regards, Katie

Good Morning, I'm here to share my experience with the recent release of the Adidas Ultraboost SL X-Wing version. I've tried various sneaker brands over the years, always looking for comfort and good cushioning. Despite never owning Adidas before, when I saw this release I was impressed by its design, especially with the Star Wars theme. My wife decided to gift me these sneakers, which cost $[redacted].99, as I've always heard about the comfort of Ultraboosts. I faced an issue with sizing as they didn't offer a full size 9 US, but after consulting their size chart, I went with 9.5 US. When the sneakers arrived, they looked amazing and felt comfortable at first. However, after wearing them for a full day, I experienced discomfort due to tightness around the foot's upper part. Despite being slightly bigger than my usual size, it was painful to wear them for an extended period. I'm disappointed with this experience, as it seems the material of the sneakers lacks flexibility and adaptability. I'm considering if there's a solution to this issue, like exchanging for a larger size or adjusting the material. It's disheartening to receive such a thoughtful gift that then turns out uncomfortable to wear.

I bought a pair of Pureboost running shoes 6 months ago from the Adidas store in Sandton City, Johannesburg. Throughout the years, I've been satisfied with the quality of Adidas products. However, after only 3 months of wearing the Pureboost shoes, the right shoe started to fray at the back top part, while the left shoe is still perfect. I don't think a product like the Adidas Pureboost running shoe should have these issues. I consider this a faulty shoe, but I still trust the Adidas brand and its products. I'd like to send photos to demonstrate the problem and would greatly appreciate your assistance in this matter. Thank you. Sincerely, C. Koton

I purchased a pair of Adidas during the Nordstrom Anniversary sale last year, but I haven't worn them frequently. I have only used them a few times for casual outings and never for working out. I noticed there's a hole forming near the area where my big toe is. Is this standard wear and tear for Adidas shoes? I own Nike shoes that have held up well for over three years, even after intense workouts. Living in Southern California, I usually wear sandals, switching to booties in winter. I'm disappointed by the quality of my Adidas, as this is my first experience with the brand. The pair I bought is the Adidas Flashback sneaker, and I hope to find a durable shoe without holes.

I purchased a hoodie from your website during the Black Friday sale in the men's department. I also bought a pair of joggers, both size Small, for my boyfriend for Christmas. Unfortunately, upon opening the package, we discovered the hoodie is significantly smaller than expected, resembling a child's size. There was no indication on the tag that it was a youth size, as the photo displayed a teenage boy wearing it when I made the purchase. I requested a return label for the hoodie yesterday, which it says was processed, but I have yet to receive the label. I am seeking guidance on how to obtain the return label as I am looking to receive a full refund. This experience with my first adidas online order has left me feeling very disappointed.

Hello, I recently purchased a pair of adidas kids' Swift Run shoes in white, size 3.5. Unfortunately, I’ve noticed they are quite loose on my child's feet due to a lack of sufficient rungs on the shoe. Even though I selected the correct size, the fit is too loose for comfort. They have only been worn lightly for about 5 days and are in excellent condition. I would like to inquire about the possibility of returning them for a refund or receiving store credit instead, as I am not satisfied with the product. Unfortunately, I no longer have the tag that came with the shoes, but I do have the original box and all the order details. Could you kindly advise me on how I can proceed with returning them and obtaining a refund or store credit? Thank you.

I have been trying to purchase another pair of the Women's Supernova Glide Boost running shoes by Adidas for four years now. I first bought them in Portland six years ago and fell in love with the support they provide for my feet, ankles, and especially my knees. These shoes have been essential in helping me run without pain due to an old knee injury. However, each time I try to buy a new pair, they're always out of stock or only have extreme sizes. I hope Adidas will restock them in [redacted]. These shoes have truly transformed my ability to pursue my fitness goals, and I rely on their stability and support. My current pair is wearing out, and I would greatly appreciate any assistance in obtaining another pair.

Hello, I am inquiring about the Adidas shoes I purchased in France a few years ago for approximately €[redacted]. Sadly, they were stolen during a break-in at my home in New Zealand. I no longer have the receipt for the shoes. Could you please assist me in obtaining a valuation letter indicating the original purchase price of the black Adidas Torsion ZX Flux model with white palm tree design, size 38 FR, bought in Marseille between April and June [redacted]? My insurance company requires this information for my claim. I am eager to receive a replacement quote for a similar current product to determine the market price in either EUR or NZD. I have photos of the shoes available if they would be beneficial in this process. I look forward to your prompt response. Thank you for your assistance. Warm regards, Floriane G.