Adidas Customer Service Issues

Yesterday, BLACKPINK and David Beckham both attended the Adidas 70th Anniversary event. BLACKPINK is currently facing criticism for appearing 'late,' although there is evidence that they were backstage waiting for their turn. The schedule was changed last minute by Adidas, placing BLACKPINK last in the lineup, leading to the misunderstanding. It is crucial that Adidas issue a statement to clarify the situation and support their global ambassadors, BLACKPINK, who are unfairly receiving backlash for a situation beyond their control. It is important to protect and defend BLACKPINK in this matter.

Hello, I am a student who enjoys using the Unidays discount on your website. I recently tried to purchase a particular pair of shoes, the Buzz Lightyear Ultra Boost Junior, but unfortunately, the code does not seem to work for them. I wear a size 3.5/4, and the smallest women's size available is a 4.5 in this model. Could you please explain why the code is not compatible with the junior size? As a student with small feet, I was hoping to still be able to purchase them at a discounted price. Thank you for your assistance. Best regards, Kirstie :)

I purchased a pair of [redacted] Pro Bounce basketball shoes from Goalinn, and after eagerly waiting for them to arrive, I tried them on. Unfortunately, I found the fit to be extremely tight, with a strange gap in front of my toes despite the length being okay. The shoe structure is uncomfortably snug, especially over the top of my foot near the front of the arch, restricting flexibility. I haven't worn them for an extended period yet, hoping they may loosen up with time, but I'm concerned about potential foot pain or shoe damage if I wear them for too long. Has anyone else experienced similar issues with these shoes? Any advice on what to do next?

I received my order of an Adidas blue t-shirt and blue leggings. The t-shirt was fine, but the leggings had marks, like oil or dark dye, on the right leg. I called Adidas, but the lady on the phone kept saying she didn't receive my pictures. They offered me two options: return for a 50% discount on my next order or keep them for a 20% discount, but the code was invalid. I decided to send them back for a refund. I hope I won't be charged for the leggings. I have bought a lot of Adidas items recently, and I'm disappointed with this experience. I wanted to show how much I've spent by taking pictures of all my Adidas clothes, but the leggings are unwearable. I accepted the 20% off offer due to my illness, but the code didn't work. I just want a new pair of leggings.

I bought a swimsuit gift for my husband's birthday and took the gift receipt for exchanging the size or color. When I realized it was too small, I wanted a bigger size. After traveling for a few weeks, I went back to the store to make the exchange, but the manager wasn't available. Another manager named Mai dealt with me very unprofessionally, causing a big problem. She was rude to me and the staff, mishandling the bag and refusing to provide a contact number for complaints. I was shocked by her behavior and felt disrespected. I need someone to address this issue promptly. This experience at the City Center Carrefour branch of Adidas was extremely disappointing and I demand action against this manager. I have tried contacting several numbers without success. I hope this message reaches the appropriate person for resolution. #Adidas #CustomerRights #AlexandriaCityCenter #Unprofessional #CustomerService #Complaints #Unsatisfied #Managers #BadExperience #CustomersSatisfaction #AdidasOriginals #CityCenterAlexandria

I purchased a swimsuit as a gift for my husband's birthday with the intention to exchange it due to size. After returning from a trip and visiting the store, the manager was kind but unable to process the exchange immediately. When I returned today, a different manager named Mai handled the situation poorly, displaying unprofessional behavior towards me and the staff. She made me feel uncomfortable and disrespected, even refusing to provide a contact number for complaints. This experience was incredibly disappointing, and I feel the need for proper action to be taken against this manager at the ADIDAS branch in City Centre Carrefour. I have been unsuccessful in contacting anyone else for resolution. I hope for a prompt response to address this matter effectively.

I purchased a swimsuit as a birthday gift for my husband. I brought the gift receipt along to exchange it for a larger size as it was too small. After traveling for a few weeks, I visited the store to exchange it for a bigger size or a more expensive item. The manager I initially dealt with was courteous and said he would get back to me in two days. However, upon my return, I encountered a different manager named Mai who handled the situation very unprofessionally and rudely. She was careless with the merchandise, treated the staff poorly, and did not provide me with a proper response when I asked for a complaint number. I was shocked by her behavior and felt she lacked professionalism. I am extremely dissatisfied with this experience at the Adidas store in City Center Carrefour branch and would appreciate someone contacting me to address this matter promptly. Thank you.

Hello, I’m Conner Greeno, a 7th-grade student at Innovations STEM Academy. Soccer has been my passion, so I picked the soccer ball for my Material Science unit. I'm delving into the materials like rubber, synthetic leather, and cloth used in a standard soccer ball and learning about the manufacturing process. I specifically chose Adidas due to their reputation for top-quality sportswear and soccer balls. I've noticed many of my classmates and I use Adidas products during physical education classes and sports activities. I would greatly appreciate it if you could provide a soccer ball for the Material Science Expo. If not possible, any additional information about your product would be extremely helpful for my research. Feel free to contact me via email at [redacted] Thank you for your time and for creating such great soccer equipment. Sincerely, Conner.

My 9-year-old son, Jude C., is a huge adidas fan and always has been. Each year for Halloween, we work together to create his costume based on what he loves. This year, he chose to be an adidas slide since he wears them all the time. He wore it to school and will also wear it for trick-or-treating. To our surprise, he won "best costume" in his class, and several people have shown interest in buying the slide costume. I just wanted to share this fun story. It would mean a lot to Jude if he received a message from adidas. I attached a picture collage, but I seem to be having trouble uploading it. Best regards, Lilian

My 9-year-old son, Jude C., is a huge adidas fan. Each Halloween, he picks his costume, and this year he chose to be an adidas slide. We worked on it together, and he proudly wore it to school where he won "best costume." Many people want to buy the slide now! I thought it would make his day to receive a message from adidas. Attached is a picture collage. Best Regards, Lilian

Hello, I am Harrison Chinedu from Nigeria, an individual athlete specializing in football entertainment. I have held a Guinness World Record for the greatest distance traveled with a football balanced on my head. I recently came across Adidas on Twitter with the hashtag #MensOutFitGoodForAll, leading me to explore their website. I was impressed by the variety of kits available, especially the canvas footwear, jerseys, socks, and tracksuits that I use daily. The phrase "WEAR WITH PRIDE, PLAY WITH PASSION" on their homepage resonated with me, reflecting the passion I have for my profession and the pride of representing Adidas at my events. I am preparing for a Guinness World Records Attempt in Greater London, United Kingdom next July where I aim to break three records in one day. Wearing Adidas will add to the passion and pride I have for my sport, despite being an individual athlete. I participate in international events where media coverage benefits my brand partners. Best regards, Harrison Chinedu

Good afternoon, I am having trouble tracking my package because the FedEx website states that the shipment cannot be found. The tracking number provided on FedEx's site is [redacted]3. The package contains a blue satin jacket and a gym sack. I am located in Medellín and would like to know when I can expect the delivery. Thank you very much. Sincerely, Lina María Trujillo M. ID: [redacted] Medellín, Colombia.

I purchased the black Yeezy [redacted] Boost last Friday, the 29th. The expected delivery date was yesterday, but it was not delivered. Now, on FedEx, it shows "Scheduled Delivery: Pending," while Adidas indicates I will receive the shoes on December 9th. I am confused about receiving them a week after the initial delivery date. I know individuals living nearby who have already received their shoes.

Being an enthusiastic runner, I have been loyal to another sneaker brand for years. Recently, I decided to try something new and purchased my first pair of adidas sneakers, specifically the ultraboost model. These shoes arrived in the mail just over 2 weeks ago, and initially, I was impressed by the comfort and support they offered. However, I am disappointed by how quickly the quality has declined. The shoes now cause blisters on the upper part of my foot, a problem I have never encountered before. While I still wear them for regular activities due to their style, I am unable to use them for running anymore.

Subject: Re-sending Order and Request for Signature Hello, Regarding my recent order with the number AD[redacted]57, I wanted to inform you that upon receiving the delivery notification during my lunch break today, I hurried home, especially as I reside in North Philadelphia where package theft is common. Unfortunately, I found an open Adidas box empty on my steps, while the packages from HKliving were undisturbed. I managed to take two photos of the scene, however, I do not have access to them currently. Do let me know if you require the images for reference. Kindly arrange for a re-shipment of my order. Moreover, for future deliveries to North Philadelphia, I kindly request that a signature be mandatory, including for this re-shipped package. Thank you for your assistance. Best, Ian F.

I purchased a Tiro pants on December 1st. I only wore them for the first time yesterday and discovered a large hole in the back. When I went to the store for an exchange, the manager was extremely rude. He refused to give me a new pair, claiming the pants were used. This seems unreasonable. It's like asking for new clothes because I don't want ones that other customers have tried on. I would like my exchange, please.

Dear Concerned Party, I am writing to bring to your attention an issue I have experienced with the Adidas Ultra Running Boost 19 sneakers that I purchased from Dick's Sporting Goods on October 16th. I have been an avid soccer player since childhood and have always favored Adidas for their quality sports gear. Upon trying out the sneakers for running, I noticed discomfort and pain in the arch of my foot after running only a few miles. Despite hoping that the discomfort would subside with time, the pain worsened with each subsequent run. The sharp, radiating pain in my feet has persisted, making it challenging for me to walk without experiencing discomfort. This has impacted my daily life, as I had to take time off work and have been unable to engage in my usual running routine. I believe it would be prudent to address this issue promptly to prevent similar incidents from happening to other customers. I am currently waiting for my insurance to become active in a month and am concerned that the pain may become permanent if left untreated. I kindly request a refund for the purchase of the sneakers and would appreciate assistance in covering any medical expenses related to this issue. Thank you for your attention to this matter, Victor Ramos

I purchased a pair of shoes at the Cyber Monday price on the website and used PayPal for payment. Initially, the transaction was pending, but to my surprise, the money was refunded back to my account. Yesterday, I received a notification from Adidas stating that items were still in my cart. I am unsure why this happened, but I believe it is unfair that I may now need to pay a higher price due to this issue. I kindly request to be contacted so I can purchase the shoes at the original Cyber Monday price as intended.

I've been trying to purchase a pair of adidas Nite Joggers from the website for two weeks now, but my payment keeps getting declined. I've tried contacting customer service and they claimed to have fixed the problem, but I'm still unable to complete the purchase. I'm considering looking for the shoes elsewhere due to this frustrating experience, but I can't seem to find them anywhere else. All I want is to be able to order the shoes or have someone assist me in resolving the payment issue.

I purchased a bat from Direct Sport on November 18. Unfortunately, it broke on December 2. Direct Sport mentioned that Adidas, the manufacturer, needs to replace it. However, Adidas claims that Direct Sport is responsible for the replacement. Adidas offered a card for buying their products, but they don't have the specific bat I require, even though it's a new [redacted] Suncoast Melee Adult Senior League Softball bat.