Time Warner Customer Service

Time Warner (Spectrum), also known as Charter Spectrum, is a wireless, cable television and Internet service provider. With customers in 41 states, Time Warner (Spectrum) operates a busy customer service department.

Why do Consumers Call Time Warner (Spectrum) Customer Service?

While there are plenty of online customer service options, many people still prefer to ask questions, manage service and resolve problems over the phone. Here are some common reasons why people call Time Warner (Spectrum) customer care:

• Starting new service
• Changing or canceling service
• Technical support questions
• Upgrading devices or adding new devices to a plan
• Billing questions and issues
• Transferring service to a new residence
• Scheduling and rescheduling installation and service calls

When to Call

Time Warner (Spectrum) offers support from its U.S. call centers 24 hours per day, seven days per week.

Best Way Use Time Warner (Spectrum) Phone Customer Service

Here are some tips for effectively using the Time Warner (Spectrum) customer service phone system:

• Calls are answered by a voice-activated system, but you can hit *99 and use a touch-tone system instead if you wish.
• Time Warner (Spectrum) offers a dedicated line for people who are relocating and need to transfer service to their new home. If you are moving, use this line to find out whether you can take your service with you.
• Make sure you have the information necessary to help the customer representative find your account. You'll need your account number (which should be on your bill. You can also find your account number online via the Time Warner (Spectrum) website.
• Have a pen and paper handy so that you can take notes during your call.

How do People Feel About Calls to Time Warner (Spectrum) Customer Service?

As you might expect, customers express a range of opinions about the quality of Time Warner (Spectrum) phone-based customer service. While some people feel

One area of particular frustration is the company's billing practices. Many people feel that their bills are too high and often make good faith attempts to negotiate a better deal with customer service representatives.

Unfortunately, there are reports of Time Warner (Spectrum) not making the necessary changes to a customer's account after verbally agreeing to a lower price or additional services. This may indicate that the company's customer service systems are not recording verbal agreements between customers and representatives correctly.

Media Cases

In one case, a woman who is disabled became very upset at the way she was treated by Time Warner (Spectrum) when it came to negotiating her bill. She wanted a specific package at an advertised price but was constantly told by representatives that she would have to pay twice the advertised amount.

After contacting company executives, the customer was able to negotiate the price she wanted on the advertised service package.

What Can Be Accomplished Via Time Warner (Spectrum) Phone-Based Customer Service?

Most customer issues can be addressed in a phone call to Time Warner (Spectrum) customer service. These issues include service starts, transfers, changes and cancelation. They also include billing issues and technical support.

What Can't be Handled Over the Phone?

Repairs and replacement of devices and equipment must be dealt with by either shipping or bringing the items to a repair center. However, customer care representatives can provide instructions on how to ship items or tell callers where they can bring an item for service.

What Can I do if my Call to Time Warner (Spectrum) is Unsuccessful?

There are situations in which your best efforts at communicating effectively with a telephone customer service representative fails. While this is frustrating, there are often things that you can do to address the situation and get a resolution to your concern or complaint.

Call again: Problems with customer service representatives can be the result of inexperience, poor training or a simple personality clash. Call again and speak to a different representative in hopes of getting a different outcome.

Try live chat: Time Warner (Spectrum) offers a live chat option via its website. If you are the kind of person who communicates better in writing than over the phone, live chat may be a good option for you. This method also provides you with a written record of your conversation.

Reach out over social media: Contacting Time Warner (Spectrum) via its social media accounts is another option. As with live chat, you'll have a record of what the representative has told you, which is important if you have to escalate your case.

Visit a retail store: Visiting a Time Warner (Spectrum) retail store allows you to talk to an associate in person. This can be an excellent approach if you are having problems with equipment or a device, as the associate can inspect it on the spot. You may also find that it is easier to work out your issues face-to-face.