Samsung Live Chat

How to chat with Samsung by GetHuman

Live Chat with Samsung Agents
http://www.samsung.com/us/support/
Current Wait: 30 mins (avg 21)
Hours: 24 hours, 7 days
Best alternative to chatting with Samsung:
For relevant help, and to make sure your issue gets attention, tell us the problem below.

Why did you want to chat with Samsung?

We want to get you the right department and more attention on your issue.

Topics in recent chat windows with Samsung

Samsung Live Chat - by the Numbers

Live chat starting point
http://www.samsung.com/us/support/
Call-back available
NO
Department you chat with
Technical Support
Chat center hours
24 hours, 7 days
Best time to chat
1:15pm
Average wait
21
Current wait
30
Rank (overall)
4
Alternate methods
phone or chat or email or web
Quality of communication
66%
Quality of help
60%
Customer votes
25,584
Information last updated
Sat Jan 20 2018 08:00:00 GMT+0000 (UTC)
Best phone number
800-726-7864

Chatting with Samsung Customer Service

Live chat with Samsung by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Samsung about. We can usually help ensure a better outcome. This is the best way to live chat with Samsung because 99,618 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Samsung usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at http://www.samsung.com/us/support/ are used to handling Technical support, Refund, Repair, Complaint, Order issues and other customer service issues. When you chat with Samsung agents, they are most likely chatting with you from their call center located in California or South Carolina or Vietnam or India or North Carolina or Canada. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Samsung offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Samsung with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Samsung

While Samsung does offer live chat as a way to get help, they also have a phone number. In total, there are 7 ways to get in touch with them. The best phone number for Samsung is their 800-726-7864 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Samsung? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!