Samsung Live Chat

How to chat with Samsung by GetHuman

http://www.samsung.com/us/support/
Live Chat with Samsung Agents
  • Chat is available 24 hours, 7 days.
  • The average wait time (for agents to join) is 21 minutes.
  • Current estimated wait time for an agent to join your chat window is 22 mins.
Despite the fact that Samsung has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

Topics from recent customer chat windows

I can't get past the * step verification to login because I no longer have the number t...
Have a Galaxy A** phone and it is showing us we have to put in password to get in phone...
How do I put Samsung Notes on my phone?
My Samsung Galaxy S* it died didn't have a charger for it til I returned home. Got it f...
Hi, I am Priyanka. On saturday one message came from samsung and electronics , where on...
I purchased a brand new top of the Line Samsung washer and dryer after my * year old Sa...
i can't access my newly created Samsung account, it won't recognize my new password. as...
The model number of the TV is LN**B***R*FUZA*The serial number is Z*I**CRZ******A**The...
Continue water in crispers in refrigerator. My name is Theresa Huml*Curtiss...
Charges on my PayPal that are not mine
I can't find app lock setting in my phone samsung A**
I can't find my app lock in my phone samsung A**
Ticket for gas range has been created for Alan and Tamera McGraw. ***** west **** north...
My phone is not working I forgot my password to get into my account because I had to re...
Help me with my issue

Samsung Live Support Statistics

Live chat starting pointhttp://www.samsung.com/us/support/
Department you chat withTechnical Support
Chat center hours24 hours, 7 days
Best time to chat9:30am
Average wait21
Current wait22
Rank (overall)3
Alternate methodsphone or chat or email or web
Quality of communication37%
Quality of help31%
Customer votes25,555
Information last updatedSat Mar 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-726-7864

Chatting with Samsung Customer Service

Live chat with Samsung by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Samsung about. We can usually help ensure a better outcome. This is the best way to live chat with Samsung because 82,302 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Samsung usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at http://www.samsung.com/us/support/ are used to handling Repair Request, Device Support, Track an Order, Refund a Charge, Account Access and other customer service issues. When you chat with Samsung agents, they are most likely chatting with you from their call center located in California or South Carolina or Vietnam or India or North Carolina or Canada. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Samsung offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Samsung with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Samsung

While Samsung does offer live chat as a way to get help, they also have a phone number. In total, there are 6 ways to get in touch with them. The best phone number for Samsung is their 800-726-7864 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Samsung? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Samsung and GetHuman affiliated?

GetHuman and Samsung have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Samsung Contact Info

Information that GetHuman and its users have gathered about how to best reach Samsung
Samsung Phone NumberMore Samsung Contact Info

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