Kohl's Live Chat

How to chat with Kohl's by GetHuman

https://cs.kohls.com/app/answers/detail/a_id/57/~/can-i-cancel-or-change-my-order%3F
Live Chat with Kohl's Agents
  • Chat is available Mon-Sat 6am-11pm, Sun 9am-10pm CST.
  • The average wait time (for agents to join) is 21 minutes.
  • Current estimated wait time for an agent to join your chat window is 36 mins.
Despite the fact that Kohl's has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

Topics from recent customer chat windows

i had a chat with sean v several weeks ago. ref *************. part of my order was mis...
Didn’t receive a set of sheets and the order stats they were delivered.
Plzeaade please pleasfeolaksjsnsnnsnsndndndndjdjdjdndndndbdndbdbdbdndndbdbdbd d d r f...
Am I able to renew my credit card online? I am not able to drive right now because of h...
Sent shipment to my old address
I bought a pair of shoes as a gift for someone but ordered the wrong size, therefore, I...
I haven't ordered anything from khols but received email saying I have
items never delivered
I ordered * black leggins last Friday…..order * **********…..unfortunately I entered th...
How long does it take to get approved for a credit card? I applied on-line yesterday a...
Shipment delivery notification * wrong address.
I ordered three items on ********* (order * **********) and I have received two out of...
How to apply an email coupon at checkout
i cannot log into my account i have changed password * x
Help me with my issue

Kohl's Live Support Statistics

Live chat starting pointhttps://cs.kohls.com/app/answers/detail/a_id/57/~/can-i-cancel-or-change-my-order%3F
Department you chat withCustomer Service
Chat center hoursMon-Sat 6am-11pm, Sun 9am-10pm CST
Best time to chat3pm
Average wait21
Current wait36
Rank (overall)2
Alternate methodsphone or chat or facebook or web
Quality of communication65%
Quality of help46%
Customer votes62,988
Information last updatedTue Mar 26 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number855-564-5705

Chatting with Kohl's Customer Service

Live chat with Kohl's by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Kohl's about. We can usually help ensure a better outcome. This is the best way to live chat with Kohl's because 3,588 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Kohl's usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://cs.kohls.com/app/answers/detail/a_id/57/~/can-i-cancel-or-change-my-order%3F are used to handling Cancel an Order, Refund, Track an Order, Place an Order, Complaint and other customer service issues. When you chat with Kohl's agents, they are most likely chatting with you from their call center located in Sioux Falls, SD or India. Live chat is rarely available 24/7, and this department is open Mon-Sat 6am-11pm, Sun 9am-10pm CST. It's hard to tell if companies like Kohl's offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Kohl's with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Kohl's

While Kohl's does offer live chat as a way to get help, they also have a phone number. In total, there are 5 ways to get in touch with them. The best phone number for Kohl's is their 855-564-5705 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Kohl's? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Kohl's and GetHuman affiliated?

GetHuman and Kohl's have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Kohl's Contact Info

Information that GetHuman and its users have gathered about how to best reach Kohl's
Kohl's Phone NumberMore Kohl's Contact Info

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