A:Say "human" multiple times.Our free phone can also navigate phone menus to get a live human at Sears for you.
Q:
Does Sears offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 53 seconds.The longest hold times are on Wednesday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · Mon-Fri 8am-8pm EST · Press 0 at each prompt, ignoring messages. · Sears Home Services - Are you calling to take advantage of your Sears home warranty? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-8pm EST · Choose option 6 when prompted · If this call is regarding the comfortability during the comfort exchange period, press 1. If it is in regards to the quality of the mattress during the mattress warranty period, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
Mon-Fri 8am-8pm EST · Corporate Office Number. · Dial by name directory, press 8. For home services, press 1. For warranties, press 2. For Kenmore customer service, press 3. For HR, press 4. For accounts payable, press 5. For identity or fraud issues, press 6. For a list of frequently used phone numbers, press 7. To reach an operator, press 0.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Sears below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Sears phone number to document the phone system.
Here is how our research team describes the way the Sears phone system greets you: Are you calling to take advantage of your Sears Home Protect warranty? For yes, press 1. For no, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "human" multiple times
Below are some clips we've found from Sears's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Spears Home Services.
If you're calling about repair, press one.
For parts and part orders placed at Sears Parts Direct dot com, press two."
Excerpt from a call with Sears
Thursday, January 18, 2024 2:22 PM
The first phone menu
"Thank you for calling Sears Home Services.
For delivery and installation, press five. For all other inquiries, press six.
If you're calling about repair, press one.
For parts and part orders placed at Sears Parts Direct dot com, press two."
Excerpt from a call with Sears
Monday, June 3, 2024 1:39 PM
After you press 2
"For home warranties and protection agreements, press three.
For sears dot com or k mark dot com orders, press four.
For help identifying the right part for your product, pricing, availability, or to place a new order, press one."
Excerpt from a call with Sears
Friday, April 5, 2024 3:27 PM
After you press 6
"Please pay attention as our menu has recently changed.
For Sears Home Improvement, press one.
For Sears retail locations, press two.
For Sears Credit, press three.
For Sears cleaning services, press four."
Excerpt from a call with Sears
Saturday, May 18, 2024 8:25 PM
What are the hours and when should I call?
Sears operates the call center for this 800-659-5917 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 2,889 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Sears call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sears phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sears staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sears is Sunday.The most busy day to call is Tuesday, which averages 251% more phone calls by comparison.Again, this is based on a sample of 2,889 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday, which is 664% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Sears is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Sears staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
I'd imagine that people usually call Sears customer service to get information about home improvement services, credit, repairs, product delivery, and installation. I remember when a shopper could visit Sears for everything from clothing to auto repair. It was one of the biggest retailers in regional malls. Thinking back, I recall the smaller Sears catalog stores where a customer could go in and see appliances and tires and order them for home delivery. In my town, the only Sears store closed several years ago. However, I thought I might call the Sears 800-659-5917 customer service number to see if there's one within 2 hours of my home.
When I called the customer service number, an automated voice response system thanked me for calling Sears Home Services. Then, it provided an option for getting information in Spanish. After a silent period of several seconds, it offered the typical menu of numbers to press for services such as warranties, delivery and installation, and other needs. I selected “all other inquiries,” which took me to “Sears store locations.”
The system told me I could get a text message to help me find that information or go to the Sears website to find a nearby store. I visited the website and followed the instructions in the store locator but still couldn't find a Sears store in my state.
I haven't shopped at Sears for several years since I don’t have a store in my area. A positive takeaway from the call was that when I clicked on the “shop” link on the Sears website, I learned I could still buy merchandise at Sears online. Before this call, I didn’t know Sears was online, so I was happy to see that I can order clothing, appliances, and other items from the website.
Sometimes, I am disappointed when I call a customer service number and the automated system refers me to a website. Those are situations where I know I would be best served by speaking with a human, such as when I need technical assistance with a computer or other device. However, the information the system provided met my needs in this case.
The automated system wasn’t difficult to navigate, and I didn’t get stuck in an endless loop of prompts before learning how to find a Sears store. I appreciate getting through this call quickly and that the user-friendly voice response system enabled me to access a store I did not realize existed online.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Sears
If you have time to do a bit of reading before you call Sears, we recommend you read over some of our problem-specific articles.
Yes, there is a fee for Sears delivery. The delivery fee varies depending on the size and weight of the item being delivered, as well as the delivery location. Sears offers multiple delivery options, including standard home delivery, express delivery, and premium home delivery. The cost of these services will be clearly stated during the checkout process when purchasing items from Sears. Additionally, Sears occasionally offers promotions or discounts on delivery fees, so it is recommended to check for any ongoing offers before making a purchase.
Sears Home Warranty is a comprehensive protection plan that offers homeowners peace of mind and financial security. It covers the costs of major repairs and replacements for essential home systems and appliances, including heating and cooling systems, plumbing, electrical, kitchen and laundry appliances, and more. With Sears Home Warranty, customers can avoid unexpected and expensive repair bills and ensure their home systems and appliances are always in peak condition. The warranty provides a network of pre-screened, reliable technicians who are available 24/7 to address any covered issues. Whether it's a malfunctioning air conditioner or a faulty dishwasher, Sears Home Warranty offers efficient and reliable solutions to keep your household running smoothly with minimal hassle and expense.
The Sears return policy for electronics allows for returns within 30 days of purchase with a valid receipt. The item must be in its original condition, including all packaging and accessories, for a full refund. If the electronic item is returned without packaging or accessories, a restocking fee may be applied. Sears also offers extended return periods for certain customers, such as Shop Your Way members. For defective electronics, Sears provides repair or replacement options within the manufacturer's warranty period. Additionally, Sears offers protection plans for electronics to cover repairs and replacements after the manufacturer's warranty expires. For more detailed information, customers can refer to the Return Policy section on the Sears website or contact customer service.
Click the link above to get answers to just about any Sears customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Sears, and their purpose. Are any of these similar to the reason you are trying to call?
Replacement refrigerator status: "I'm trying to get the status on my replacement refrigerator."
- From a call lasting 31m 9s , Dec 6, 2024 3:59 PM
Inquiry about protection plan: "My inquiry is about my Sears protection agreement on a home appliance."
- From a call lasting 1m 46s , Dec 5, 2024 1:56 PM
Information about why customers call Sears is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Sears will reply our your email.
Sears, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of Sears, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Sears customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Sears's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sears agent. This phone number is Sears's best phone number because 70,770 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-659-5917 include Return an Order, Refund a Charge, Warranty Claim, Device Support, Schedule Appointment and other customer service issues. The Sears call center that you call into has employees from Arizona, Washington and is open 24 hours, 7 days according to customers. In total, Sears has 6 phone numbers. It's not always clear what is the best way to talk to Sears representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sears. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sears. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.