How Do I Make a Payment Arrangement with Verizon?

Verizon is an American telecommunications company offering wireless mobile services and products to its customers. The company was originally founded in 2000 and owns over 2,000 retail locations across the United States. If you are a current customer with Verizon and need to make a payment arrangement, keep reading for instructions on how to do so.

A payment arrangement is when a customer needs more time to make a payment on one of their Verizon bills. You agree to pay Verizon the outstanding amount on a date past the bill's due date. When you set up a payment arrangement, you choose the date you will pay, keep your service from being canceled, and keep your account from potentially being forwarded to a collections agency.

Set Up a Payment Arrangement with Verizon Online

1. Go to https://login.verizonwireless.com
2. Sign in to your account with your mobile number or User ID and password.
3. At the top of the screen, select ‘Pay Bill' in the menu section.
4. Next, click ‘Payment Options.'
5. Select ‘Set up a Payment Arrangement.'
6. Your personalized options for selecting a payment arrangement appear. Enter your payment details and your future payment date.
7. You should receive a confirmation email once the action is completed.

Note that you need to be the Account Owner or the Account Manager to set up a payment arrangement.

Set Up a Payment Arrangement with the Verizon App

1. Open the Verizon app on your phone.
2. If you're not already signed into your account, you will need to sign in now.
3. On the upper left side of the screen, tap ‘Menu.'
4. Next, select ‘Payment Options.'
5. Swipe left to choose your payment method.
6. Follow the prompts to enter your payment details and choose a future payment date.
7. You should receive a confirmation email once the action is completed.

Call into Verizon Customer Service

If you're having difficulties confirming a payment arrangement online, you can call into the Verizon customer service center. Note that you will need to provide personal and account information to confirm your identity. Provide your payment details and the date you wish to make the payment arrangement on. Keep the customer service representative on the phone until you receive an email confirming the payment arrangement has been made.

Contact Verizon Wireless Customer Service Via Live Chat

If you prefer not to speak on the phone, you can contact Verizon Wireless' customer service team via their live chat. Note that you should never provide payment details over a live chat function so this option is best for troubleshooting. Let the customer service representative know that you're having trouble setting up a payment arrangement online or on the app and they will walk you through some possible solutions.