How Do I Check the Status If My Verizon FiOS Order?

Verizon's FiOS promises extremely fast data transmission for Internet, TV, and phones. If you have ordered Verizon's FiOS services, you may be pretty eager to start using them. If you want to check on the status of your order, just follow the steps given below.

Finding Your Order Number

To check on your order status, you need to have your order number. You can find it in the order confirmation email or text message that Verizon sent you after you placed your order. The order number is also sometimes called the application number.

If you didn't get the order confirmation email, you will need to find it before you can go any further. First, check your junk or spam folder, and see if the email was accidentally routed there instead of your inbox. If you cannot find the email there, go to Verizon's home page and sign into your account. Check that Verizon has the correct email address and text number for you on file. If they do not, change the email address and then contact Verizon's customer service to have them resend the message.

Checking on Your Order Status

Once you have your order number, follow these instructions:

1. Go to Verizon's home page.
2. Click on the Sign In link in the upper right corner of the page.
3. Sign into your Verizon account.
4. Scroll to the bottom of the page.
5. Click on the Order Status link beneath the Service & Support header.
6. Enter your order number in the text field provided.
7. Click the Check Order Status button.

If you need help checking on the status of your order, contact Verizon's customer support. They have a phone line, a help desk, email support, Twitter support, and Facebook support.