If you've received a notification from TikTok that someone has logged into your account from an unfamiliar device, you need to take immediate action. If you don't and your account has been hacked, you could lose access. If you can still log into your account, change your password. If the hacker has already taken over your account, you'll need to use TikTok's account recovery procedure.
If your TikTok account has been hacked, you need to take immediate action. Follow the procedures below to minimize the damage and take back control of your account.
If someone has hacked into your account, they'll be accessing it from a different device than the one you use to access it. This will trigger an automatic alert from TikTok, telling you that someone has logged into your account from an unknown device. If this happens, immediately log into your account and change your password so the hacker can no longer gain access.
The longer you wait to do this, the more likely it is that the hacker will change your password so you can no longer access your account. You should also look over other apps that can access your TikTok account, and take access away from any that don't seem familiar to you.
To change your password, follow these instructions:
If a hacker got into the account and changed your password before you could, perform the following steps:
You should now have complete control of your account again, with the hacker locked out of it. However, since it could have been an app that gave the hacker access, you should review all apps that have access to your account and get rid of any you don't recognize.
If you have any questions or need help regaining access, you can contact a TikTok customer service representative by email. There is no phone number or other contact option.
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