TikTok's popularity knows no bounds with the ideal blend of posting short videos and ease of use, it's no wonder that there are billions of users. There can be issues with recording video and the best fix is to check your permissions for TikTok. Please contact TikTok by email if the issues persist.
If you love sharing short videos, then chances are you've heard of or used TikTok before. The video-sharing platform has been steadily growing in usership since its initial release, with more than 2 billion mobile downloads since October of 2020. You can share almost any type of video as long as it's between 15 seconds and 3 minutes long. However, there are troubleshooting issues that come with any social media platform and this guide can help you solve one such issue. Read on to learn more if you're having trouble recording videos on TikTok.
As with any app, you need to give TikTok permission to use your camera or the app won't record. To check permissions for TikTok on an Android, please go to app settings. Select the app and tap on permissions where you'll see if any app can use your camera, storage, or other permissions. Feel free to update any settings here, if needed.
The steps to check app permissions differ on an iPhone. You will need to open the menu and then select System Preferences. Next, open the Privacy tab which is under Security and Privacy. It's important to note that the permissions are organized by type. You select the type of permission to see what apps are using it or not.
More troubleshooting may be required if you still can't record after updating the app permissions. First, check your camera to verify that it records. If not, you may need to call and open a support ticket with your phone provider. There could be an issue with your operating system, but this scenario is rare.
If you have any questions, please reach out to TikTok customer service agents here. You can email them any time, but please note that it may take them one business day to respond to you. In the meantime, you have the option of checking the support pages for helpful articles.
GetHuman has been working for over 10 years on sourcing information about big organizations like TikTok in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Come I Can't Record Video on TikTok? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.