With a platform focused on brief videos and ease of use, it's easy to see why TikTok has more than 2 billion users since its introduction to the social media scene. It's important to know that any technology, no matter how simple, is going to have some bugs to work out. If you have issues involving an app not recording audio or video, checking the app's permissions first is the most effective way to troubleshoot.
With more than 2 billion users in 2020 alone, TikTok is one of the most popular platforms for video-sharing. Users can record and upload videos as short as 15 seconds to their accounts. Naturally, there can be technology issues that contribute to a poor experience for the user. One issue that causes an inconvenience is TikTok not recording audio. Read on to learn how to solve this yourself.
If you make sure the app has the appropriate permission first for recording audio or video errors, you can save yourself some hassle. For Android, please go to app settings. Select the desired app and tap on permissions. You'll see a few possible permissions you can grant to an app like TikTok, and you can update any settings.
The steps to check app permissions differ on an iPhone. Open your phone's menu and then select System Preferences. Next, open the Security and Privacy option and then the Privacy tab. Here, permissions are organized by type. You select the type of permission to see what apps are using it or not.
More troubleshooting may be required if you still can't record audio after updating. First, check your microphone to verify that it records. If not, you may need to call and open a support ticket with your phone provider. There could be an issue with your microphone, but this scenario is rare.
If you have any questions, please contact TikTok customer service agents here. At this time, there is no customer service phone number, but you can email them anytime. It may take them a business day to respond to you. In the meantime, you have the option of checking the helpful articles found on the support pages.
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