If you've lost access to your TikTok account and can't remember the password or email you need to log in, you may be afraid you can never regain access to your account. However, there are things you can try. If you have access to your phone, you can use it to get temporary access to your account and then change the password. If you don't, you can use TikTok's feedback form.
With all the online communities that people belong to, it can be easy to forget log-in information for some of them. If you have forgotten both your password and log-in email for TikTok, then you may think that you can't sign in to your account anymore. But if you just read on, you'll learn that you may be able to after all.
If you know that one of your current email addresses is the one you used for TikTok but can't remember which one, just search the inbox of each for messages from TikTok. That will tell you the email address you need. Then you just need to go to TikTok's log-in page, click on Forgot Password and then enter your email address. You will be sent a code you can use to log in temporarily, and can then change your password to a new one.
If you have a phone with you, click on Forgot Password on the log-in page. You can then enter your phone number. You will be sent a code to use to temporarily log in, and then change your password.
If you don't have access to a phone, you can use TikTok's feedback form to regain access to your account. Just follow these instructions:
TikTok will respond within three to five business days. Provide any information that is requested and follow instructions, and you should be able to regain access to your account.
If you need additional help, you can contact a TikTok customer service agent. You can do so by email, but TikTok has no phone number for customer service.
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