Learn how to easily update your information in your T-Mobile account
T-Mobile is a brand of German telecommunications parent company Deutsche Telekom AG. The company was founded in 1990 and maintains headquarters in Bonn, Germany. Currently, T-Mobile has over 230 million subscribers across the United States (including Puerto Rico and the U.S. Virgin Islands), the Czech Republic, the Netherlands, and Poland.
If you're a current customer with T-Mobile, you may find you need to update your account information. For example, you may have moved or want to add another user to your account. Keep reading for a complete guide on how you can update information in your T-Mobile account.
If you're having difficulties making your changes online, you can call into T-Mobile's customer support line. The customer support agent will walk you through troubleshooting tips so you can make the changes yourself or will make the changes on your behalf. If they make the changes for you, you will have to verify your identity with some personal details. Ask them to stay on the line until you receive an email confirming the changes have been made and are correct.
If you don't want to or can't call into T-Mobile's customer support line, you can use the live chat function instead. You will have to provide your account information and personal details to confirm your identity. Ask the customer service representative to send you an email confirming the changes have been made and keep them on the live chat until you can review the email. This ensures they made the correct changes on your behalf.
T-Mobile
GetHuman has been working for over 10 years on sourcing information about big organizations like T-Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Update Information in My T-Mobile Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies