Postmates customers who are faced with a late delivery have several options they can take to resolve the issue. Depending on he type of delivery and their customer status, they may be eligible for a refund that may be bigger or smaller dependent on the situation. However, in general, customers will receive a full refund if its a food delivery and the food is ruined or inedible. If the food isn't completely inedible, you may be eligible for a partial refund. If you are an unlimited member, your delivery fee will be fully refunded. If you have a priority delivery that arrives late, you will be charged for the standard delivery feel and not the priority delivery fee. You might also be able to log into your Postmates account and select the help option to get help with a late delivery. This may also be an options if your delivery shows as delivered but never arrives. The help option can be used if you select the order in question from your order history. If all else fails, customers can reach out to Postmates customer service for assistance.
Postmates customers may wonder what options they have if and when a Postmates delivery is late. There are basic guidelines you can follow in general when you receive a late delivery. However, answers to this question may vary according to the type of delivery and the type of Postmates customer you are. The solutions may also vary according to a few other guidelines.
Call Postmates...
If you are at a complete loss in terms of what to do about a late Postmates delivery, you can reach out to Postmates customer service. You can provide the details of your order and get help resolving your issue. If you want to request a full refund you can detail why you feel you deserve to be compensated in full. A customer service representative can provide options and help to resolve the issue.
General Guidelines for Late Deliveries...
If your Postmates delivery is late, one of several options will happen. Postmates will refund your order if its really late and your food isn't edible or ruined. If you don't receive a full refund you will receive a partial refund. If your food is completely ruined you will receive a full refund. You may have to write to Postmates to request a full refund, however. If Postmates denies your full refund, you can request one again. You should request a refund in writing.
Other Considerations...
If you have a priority delivery that arrives late, you will only be required to pay the standard delivery fee. However, Postmates has an unlimited membership that customers can take advantage of. Unlimited members won't have to pay a deliver fee at all if a delivery is late. This applies if your order is above the cart minimum. However, the terms of how much of a delivery fee you will pay will vary by location.
Additional Options...
You may also be able to go to log into your Postmates account and go to your orders. You can select the help options to get help and to have your questions answered. If your order shows as delivered yet you haven't actually received it, you can log into your Postmates account and go to your order history and select the help option. You can provide details regarding your order and ask for help resolving your issue.
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