PNC Bank Customer FAQ

If you forgot your PIN and can't access the PNC mobile banking app, a reliable way to reset your PIN is by visiting a local PNC branch. The tellers and staff there will be able to assist you through the process. When you visit, be sure to bring a government-issued ID for identification purposes. They might also ask some security questions to verify your identity. Please note that due to security policies, PIN reset or retrieval cannot be performed over the phone or by email. Make sure to memorize your new PIN and store it securely.