This guide outlines how Macy's customers can return a recently purchased item to the company. If you have a Macy's product you need to return, this guide will be of use to you. The article explains how to return a Macy's item via your online account or using your order number, how to complete an in-store return, and what you can do if these steps do not work.
If you have bought an item from Macy's, but you need to return the product, this guide could help you.
You choose to shop at Macy's because the store sells high-quality products, and you enjoy the shopping experience. However, you have a problem with one of your recent purchases and you would like to return the item but are unsure of how. Fortunately, returning and item from Macy's is a simple process.
To discover the easiest way to return and item from Macy's, follow this simple guide.
Before beginning the returns process, you first need to determine whether your item can be returned.
Macy's offers a 90-day returns policy. Therefore, if you purchased your item more than 90 days ago, the product is not eligible for return.
Additionally, if you have purchased an Apple product from a Macy's store or designer items such as Gucci and Tous, you have 14 days to return your item.
You can find the full Macy's return policy on the company website.
If you have established that your item is eligible for a return, you can start the process.
The first step is to visit the company website. Once you have located the homepage, scroll down to the bottom of the screen, until you reach the lower navigation bar.
Then, click on the "Returns" hyperlink, which you will find under the "Customer Service" heading.
Once you have reached the "Returns" page, select the "Easy Returns" option. Then, scroll down until you find the "How to Make a Return" heading, and follow the "Start a Return" hyperlink.
To find the order that you would like to return, you must either log into your online Macy's account or enter the order number associated with your purchase.
To log into your account, click on the red "Start a Return" button, and enter your login details. Once you have signed in, find and select the item that you would like to return, and print off the mailing page and the return label provided.
Alternatively, you can enter the order number, your email address or phone number, and click the red "View Order Details" button. You can then proceed to print off your return label.
Once you have wrapped your parcel and attached the mailing label as instructed, you can visit any UPS location to process your return.
Returning a Macy's item with UPS is free. However, you should always request a return receipt for proof that you have sent your item.
You can also return eligible items at all Macy's stores.
To return an item at a Macy's store, simply explain to a customer service team member that you would like to return an item and your reason for doing so.
If you have followed these steps, but are still unsure of how to return an item you have purchased from Macy's, you need to contact the customer service team directly.
You can find contact details for Macy's on the GetHuman website.
GetHuman has been working for over 10 years on sourcing information about big organizations like Macy's in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Item from Macy's? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.