In a nutshell: Lyft charges are non-refundable, but if a driver can't be matched and you are still charged, it may appear as a refund within 5-7 days. Cancellation fees apply
All Lyft charges are non-refundable and the no refund policy shall apply even if the rider decides not to use Lyft. However, if Lyft can't match you with a driver and you see a charge, the amount may appear as a refund within 5-7 business days. Lyft never charges you with a pending transaction as the temporary authorization to charge you with the amount disappears when your ride is canceled. Check with your bank after 5 to 7 banking days if you think you were charged. Do you need help disputing a Lyft charge? Read this guide for assistance.
You may be a charged a cancellation fee when you cancel 30 seconds after the driver has accepted the ride or when the driver has arrived. Also, there may be a cancellation fee when you cancel three or more rides within a 15-minute timeframe. There's also a no-show fee when the driver has already arrived. The fee is used to compensate the driver for the gas and their time. You can dispute a fee if you think you're wrongly charged. The first step is to sign in to your account first.
Enter your phone number and tap Continue with Phone, or open the Lyft app to access the main menu.
Once you're in this page, select the ride you'd need help with.
You can see this at the bottom of the screen. To dispute a charge, follow the on-screen instructions.
You can always cancel if you no longer need the requested or scheduled ride. However, there may be a cancellation fee. When someone else takes your ride, though, feel free to cancel it within the first five minutes. You may not be charged any cancellation fee when someone else takes your ride. Still having problems disputing a charge with Lyft? Contact Customer Support today. You can also contact the Support team when you lose something during your ride.
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