In a nutshell: There are a lot of reasons why you might be charged by Lyft for something that you think you should not have been charged for. The Lyft driver might have gone past your exit or taken an indirect route. You might have been charged for cleaning or damage that were not your fault. You might even see a charge on your account for a ride you never took. If you have an issue with a Lyft charge, you need to learn how to dispute a charge with the company.
There are a lot of reasons why you might be charged by Lyft for something that you think you should not have been charged for. The Lyft driver might have gone past your exit or taken an indirect route. You might have been charged for cleaning or damage that were not your fault. You might even see a charge on your account for a ride you never took. If you have an issue with a Lyft charge, you need to learn how to dispute a charge with the company.
Please note that transactions marked as "pending" are not charges. Instead, they are temporary holds on your account placed there buy the Lyft corporation as part of a test to make sure that your payment method works. You cannot dispute these transactions. Instead, they will either disappear or be refunded to your account in five to seven business days. These pending transactions are placed whenever you open an account, change your payment method, request a ride, change your destination, add a stop, or rent a bike or scooter.You should also note that your actual charge may be higher than the price you were quoted up front. This can occur if the ride takes significantly longer than anticipated, if you add stops to the ride, if you change the ride's destination, or if you wait ten or more seconds after getting the upfront price before requesting the ride.You can be charged for a ride that the driver canceled if the driver arrived to pick you up and waited at least the mandated time without you showing up. These charges cannot be disputed.If the dispute does not get resolved to your satisfaction, you can still apply to get the dispute resolved through binding arbitration, as described in the Lyft agreement. By using Lyft's services, you are agreeing to these terms.
To open a dispute on the company's website, skip to step 7.
Once you file the dispute, Lyft will begin investigating your claims. The amount of time this will take will vary depending on circumstances.
Lyft charge disputation page
If you have any questions about the dispute, or need to give Lyft more information, you should contact a Lyft customer support representative. Although the company does not offer a phone-based customer service, they do have online customer support options.
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