What do I do if my Instagram account was hacked?

In a nutshell: If your Instagram account is hacked, follow these steps promptly to recover and secure it. Visit Instagram’s website, enter your account information, and complete 2-factor authentication. Secure your account

Jul 3, 2024

Introduction

Social media accounts are prime targets for hackers. If your Instagram account gets compromised, you need to act quickly to regain control and secure it. Here’s a detailed step-by-step guide to help you through the recovery process.

Visit Instagram Website

On your desktop, visit Instagram’s website.

Enter Your Account Information

Open the Instagram app or website login screen. Provide the username, email address, or phone number associated with your account.

Complete 2-Factor Authentication

Enter the code sent via WhatsApp to the mobile number associated to your account.

Secure Your Account via Instagram’s Website or App

Visit Instagram’s Account Security Page. Use a desktop or mobile browser to access Instagram’s security page and follow the on-screen instructions to secure your account.

Instagram Support

However, you're unable to log in, visit Instagram support page on your desktop or mobile browser to secure your account.

Check Your Email for Security Notifications

If you got an email from security@mail.instagram.com notifying you that your email address was changed, you may be able to undo this change by selecting Secure my account in that message. If other details (like your password) were also changed, proceed to the next steps.

Request a Login Link from Instagram

On the login screen, enter the username, email address or phone number associated with your account, then click “Send login link.”

Check Login Link

Click the login link in your email or text message (SMS) and follow the on-screen instructions.

Request Security Code

If you're unable to recover your account with the login link you may be able to request support on your mobile device. Enter a secure email address that only you can access. Once you've submitted your request, you should receive an email from Instagram with next steps.

Verify Your Identity

If you submitted a support request for an account without photos of you, you should receive an auto-response email from the support team at Meta. We'll ask you to help us verify your identity by providing the email address or phone number that you signed up with and the type of device that you used at the time of sign-up. You may also be asked for a video selfie.

Conclusion

Dealing with a hacked Instagram account can be stressful, but acting promptly and following the steps above will help you recover your account and enhance its security. Always stay vigilant and update your security measures to minimize the risk of future hacks.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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