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Hilton Hotels Customer FAQ

Top Answers & How-to Guides

What is Hilton Hotels's Phone Number?

The question we are asked most often is about how to talk to Hilton Hotels customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any age restrictions for staying at Hilton Hotels?

At Hilton Hotels, we welcome guests of all ages to experience our exceptional hospitality. While there are no specific age restrictions,...
Ask any question you have about Hilton Hotels customer service, get an answer now.
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Booking

How Do I Book a Trip with Hilton Hotels?

Many travelers love the comfortable rooms offered through the Hilton Hotel's chain, and making a reservation at one is easy using the...
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Refunds

How Do I Get a Refund from Hilton Hotels?

If your travel plans have changed and you need to cancel your Hilton reservation, or you notice an error on your bill at checkout after...
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Cancellation

What Is Hilton Hotels' Cancellation Policy?'

You've booked a Hilton room, but now you no longer need it, so understanding Hilton's cancellation policies is key. Pre-paid rooms...
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How Do I Cancel My Trip with Hilton Hotels?

If you wish to cancel a reservation, log in to your Hilton Hotels account and select the reservation you need to cancel. Then, check...
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What Is Hilton Hotels' Coronavirus Change or Cancellation Policy?

Hilton Hotels does not currently have a coronavirus-related change and cancellation policy. It has returned to using its usual policy,...
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Disputes

How Do I Dispute a Charge with Hilton Hotels?

When staying at a Hilton Hotel, sometimes erroneous charges can appear on your bill. You can talk to the hotel manager at checkout...
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Confirmation

What Do I Do If I Never Received a Confirmation Email from Hilton Hotels?

If you made a reservation at a Hilton hotel or resort, you should have received a confirmation email. If you didn't receive one, you...
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Complaints

How Do I File a Complaint About the Property to Hilton Hotels?

Hilton is one of the oldest and largest hotel chains in the world. The company is also a top employer, so you're mostly guaranteed...
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Check-in/out

What are the check-in and check-out times at Hilton Hotels?

At Hilton Hotels, the standard check-in time is 3:00 PM, and the check-out time is 12:00 PM. However, these times may vary depending...
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Pets

Are pets allowed at Hilton Hotels?

Yes, Hilton Hotels welcomes pets at select locations. We understand that your furry companions are important members of your family,...
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Amenities

What amenities are available at Hilton Hotels?

Hilton Hotels offer a wide array of amenities to ensure a comfortable and enjoyable stay for their guests. Our hotels typically feature...
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Shuttle Service

Do Hilton Hotels offer shuttle service to and from the airport?

Yes, Hilton Hotels provide shuttle service to and from the airport for the convenience of their guests. Committed to offering a seamless...
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Rates

Are there any special rates or discounts available at Hilton Hotels?

Yes, Hilton Hotels offers special rates and discounts to provide guests with the best value for their stay. Various offers and promotions...
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Room Service

Do Hilton Hotels offer room service?

Yes, Hilton Hotels offer room service to ensure convenience and comfort for their guests. Whether you desire a delicious meal, a refreshing...
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Accessibility

Does Hilton Hotels provide accessible rooms for guests with disabilities?

Yes, Hilton Hotels is committed to providing accessible rooms for guests with disabilities. We understand the importance of inclusive...
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Age Restrictions

Are there any age restrictions for staying at Hilton Hotels?

At Hilton Hotels, we welcome guests of all ages to experience our exceptional hospitality. While there are no specific age restrictions,...
Read more

Help me with my Hilton Hotels customer service issue

Ask any question you have about Hilton Hotels customer service. We will do our best to get you answers right away.
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