Boost gives customers plenty of flexibility when it comes to disputing charges on a bill. Customers should contact customer service, with supporting evidence, preferably, to resolve any billing issues they may have. Let customer service know what outcome you are seeking and why. Be sure to provide enough information to support your dispute. You can contact customer service and ask how they would like for you to submit your supporting documents. However, be sure that you have paid any undisputed charges by their due date to avoid additional fees, penalties, or suspension of service.
Boost Mobile gives customers options when it comes to disputing billing issues. However, Boost wants customers to feel as if they have a say in the services they are charged for. This is why Boost customers can dispute any charges they have questions about within a two-month window. This gives customers time to present their dispute along with any supporting documents in order to reach a resolution.
Boost Customers Have Sixty-Days
Boost gives customers sixty days to dispute a charge that they feel is erroneous or incorrect. During this period, customers can draft a letter to mail to customer service, detailing their issue. Customers can also call customer service and air their grievances as well. Supporting documents may be helpful even if you choose to contact customer service via phone. However, any undisputed charges should be paid by the due date. You can initiate contact with Boost Mobile customer service to resolve the charges by reaching out to them through Boost's customer service line.
Check Data Charges, Taxes, and Other Charges
Within these sixty days, you need to go through your bill with a fine-tooth comb. Look over your data charges, the taxes, and any other miscellaneous charges you feel may be incorrect. Some of these charges may change from month to month but you still deserve an explanation. However, always ask the Boost customer representative for the outcome you are seeking. If you want a refund, request it. If you want erroneous charges removed, state that. Begin with the end in mind and let the customer service know what outcome you are seeking and why.
Start As Early As Possible
Boost gives customers sixty days beyond their due date to dispute a charge. If you know you have an issue with some of the charges on your bill, begin the dispute process early. Gather any supporting documents you may need to prove your point and call Boost customer service to ask how to send these documents to them. Begin with the end in mind. State your problem and provide supporting reasons for the issue. Also, be sure to let customer service know what type of result or conclusion you hope to accomplish with your dispute.
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