If you believe your Ally Invest account was hacked, you must take immediate action. You should change your password, linked email, and security questions so the hacker can no longer access your account. Consider filing a report with a credit reporting agency and the police. You should contact Ally Invest and report the crime and also ask for help.
Ally Invest's wide array of online banking and investment tools makes it a popular choice for people looking to save and invest. Unfortunately, they also sometimes make it a target for hackers. If you have an Ally Invest account and have reason to believe it was been hacked, you need to take immediate action to recover control of the account and try to recoup any losses you suffered.
If you are still able to log into your account, you need to change your password right away so that the person who hacked your account can't access it anymore. If you can't log in, the hacker has already changed the account password, and you will need to contact Ally Invest for help recovering your account.
To change your Ally Invest password, follow these instructions:
The hacker may know the email address you have associated with your account, which could help them gain access to it again, so you should change the email address you have on file.
Follow these instructions to change your account email:
As the hacker could have learned the answer to your challenge questions and use them to regain control of your account, you should also change your challenge questions. This is how:
File a report with one of the credit reporting agencies: Equifax, Experian, or TransUnion. It doesn't matter which one you contact, it will report the incident to the others for you.
You may also want to file a police report as they may be able to recover some of your stolen funds.
Make a record of the suspicious transactions and any other evidence you have of your account getting hacked. Provide your best estimate for the amount of money stolen.
You also need to report the incident to Ally Invest, of course. Although there are several ways to reach an Ally Invest representative online, you should use the phone, so you can be easily connected to whoever else you need to talk to. Tell the representative your account was hacked and provide any evidence you have. Describe the steps you have taken to secure your account. Ask for any help Ally Invest can provide in recovering your stolen funds.
GetHuman has been working for over 10 years on sourcing information about big organizations like Ally Bank in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover a Hacked Ally Invest Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.