Travelers can get a refund for an inflight charge from Alaska Air by following the laid down procedure. File a refund request. Seek the assistance of the flight attendant to speed up that process. If it's an item you took home and realized it's faulty, take it to the Alaska Air offices and file a refund claim or ship it to the office. Contact customer support for clarifications and help getting a refund.
How Do I Get a Refund for An Inflight Charge from Alaska Air?
As a traveler you can subscribe to purchase inflight services to make your flight more comfortable. These services include Wi-Fi, entertainment tablets, headphones, seat upgrades, refreshments among others. However, there are times when you can pay for a service which is no longer available.
Whenever this scenario arises, it's good to take appropriate action and inform the flight attendant of the inflight service problem you paid for but aren't receiving. The flight attendant will advise you appropriately on the action to take to get your money back.
How Do I Get a Refund for An Inflight Charge from Alaska Air?
Start by informing the airline. You can contact Alaska Air customer support and explain your problem to get appropriate assistance. The agents will advise you to file a refund request with Alaska Air. The flight attendant too will inform you to file a formal refund request. They give you the form to fill and they acknowledge the problem and speed up the process.
You may get your refund credited to your account if you paid for the inflight charge yourself. The refund can be credited to the account by the time the plane lands at your destination.
However, this only happens if you do it right and attach the necessary supporting documents to fast-track the refund process. Some passengers pay for seat upgrades but find that there aren't enough to accommodate them. In this case, simply request a refund for your charge.
Ask the flight attendant for assistance. Filing the complaint while still in the air ensures the problem is speedily resolved by the time you land. Otherwise, it may take about 14 business days to get your refund if you do it later after arrive at your destination.
Passengers are advised to use their time on the flight to do it while they still have the relevant receipts for the inflight charge.
Alaska Air offers various inflight services to ensure travelers are comfortable for the duration of their flight. However, more passengers can purchase the same inflight services resulting in a shortage causing others to miss out. When this happens, it's difficult to remedy other than to give a refund.
Are There Circumstances When I Don't Get My Inflight Charge Refund?
Yes. It all depends on the nature of the inflight charge. If you purchased something from Alaska Air and you realized hours later after getting to your destination that it's faulty, then you can contact Alaska Air customer support immediately. Note that you will be required to return the purchased item in the condition you received it in.
If there is any damage other than the faulty that existed, then you forfeit your refund and the airline will not take responsibility. Therefore, ensure you don't tramper with it if you want to get your money back. The airline will ask you to ship it to their offices using the shipping address given on the refund or complaints section on the Alaska Air website.
Alaska Air can ship you a new item that is undamaged and fully functioning as replacement for the faulty one. Alternatively, you can get cash refund. This only happens if you prove that you are not the cause of the fault and provide the necessary supporting documents validating your refund claim.
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